Who we are and what we do

The economic disruption caused by Covid-19 resulted in major difficulties for many businesses across the Borough. As part of our response and longer-term plans to deliver an Inclusive Economy, we are using a proportion of our Additional Restrictions Grant (ARG) Top Up funding (awarded by the Department of Business Energy and Industrial Strategy, BEIS), to deliver a range of business support activities to help the business community in recovery, connectedness, resilience, growth and prosperity via a business support programme.

We have partnered with two service providers, CRATE and Newable, to support local businesses to survive and pivot towards economic recovery, growth and sustainability, through a programme of tailored business support.   Please note the programme launched on 13 December 2021 and will run until 29 April 2022.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing. You can call 0208 496 3000 or email us at business.growth@walthamforest.gov.uk.

You can also contact us by post. Please write to:

Business Growth, Investment and Employment Team
Waltham Forest Town Hall
Forest Road
Walthamstow, E17 4JF

Please note that face-to-face meetings are by appointment only and can be arranged with the service by email.

Information we hold about you

Where relevant to do so and appropriate CRATE and Newable may process the following information about you:

  • Name of business
  • Address
  • Telephone number
  • Email address
  • Company registration number
  • Industry sector and diversity data (in line with the Equality Act 2010).

Why we need your information and how we use it

The information collected and processed will support programme eligibility validation, analysing the participation in the programmes and monitoring and reporting.

The lawful basis for the processing

Participation is based on your consent. CRATE and Newable will obtain your consent prior to processing any data. 

Who your information will be shared with (if applicable)

Waltham Forest Council

We intend to only share data with internal departments that have a crucial business need to have access to the data solely for monitoring and reporting purposes only.


The suppliers (CRATE and Newable) will only share business data with other 3rd parties including cross referral amongst themselves when the said business(es) have granted prior written consent to share their data.

How long we will keep your information

Waltham Forest Data Retention

The Covid 19 Business Recovery and Growth programme data will be retained by LBWF for 6+ 1 years for BEIS audit funding monitoring and reporting purposes.

Supplier Data Retention Clause

On completion of the programme (29th April 2022) CRATE and Newable will securely delete or destroy any Personal Data held for the purposes of the programme.