Last updated: 23 November 2023

Next review: 23 November 2024

Who we are and what we do

The Children and Social Work Act 2017, introduced a new duty on local authorities to provide Personal Adviser support to care leavers up to age 25. This is if they want this support. The aim of leaving care services is to support care leavers so that they can live successful independent lives.

The programme provides care leavers with responsible adults who can support young people as trusted mentors. The Council has partnered with the charity Family Action, to provide this mentoring service to care leavers in the borough. 

Family Action’s privacy notice.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing.

Email Kobus Grobbelaar, Head of Corporate Parenting Service at

You can also contact us by post by writing to Corporate Parenting. Please write to:

Waltham Forest Town Hall Complex
Forest Road
E17 4SU

Please note that face-to-face meetings are by appointment only and can be arranged with the service by email.

Information we hold about you

Personal data may be shared with the Council’s partner organisation, Family Action. This is in order to provide the mentoring service to you. The types of personal data includes:

  • Name;
  • Contact details, including email, telephone number, and postal address;
  • Date of birth;
  • Employment information, Occupation;
  • Healthcare Information;
  • Care experience information that might impact the ability to form relationships;
  • Ethnicity information;
  • Disability information.

Family Action may then gather further information from you. 

See what data Family Action gathers and view their privacy notice.

With your consent, we may take a photo or video of you taking part in a Care Leaver workshop or event. We may then, with your consent, share this on Instagram.

Why we need your information and how we use it

The information shared with Family Action will enable them to contact you. They can then provide mentoring services that are relevant to you and cater to your individual needs.

The lawful basis for the processing

Your data will only be processed on the basis of your consent. You can withdraw your consent at any stage by contacting the Corporate Parenting Service using the above details.

The statutory responsibilities of the Council for Care Leavers are set out in the Children Act 1989. This includes through amendments made by the Children (Leaving Care) Act 2000 and the Children and Families Act 2014.

Who your information will be shared with (if applicable)

The Council will share your data with our partner organisation, Family Action, in order to provide the best service to you. 

We will not share your data any further without your consent.

How long we will keep your information

Care Leaver data is retained for 75 years. This is in conformity with section 9(1) of the Arrangements for the Placement of Children (General) Regulations 1991.

Photos and videos shared on Instagram will be kept on the social media platform for one year. This is to increase awareness of activities in a year with a view to increasing participation. At the end of the year, these will be deleted manually.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)