Last updated: 14 February 2024

Next review: 14 February 2025

What information do we collect

We collect the following information about you:

Name, address, date of birth, gender, photograph, email address, phone number, national insurance number, place of birth, blue badge number, details of mobility, details of your vehicle registration, details of other schemes you may use, details of any person with legal responsibility for the applicant, evidence of benefit entitlement.

Purpose of collecting personal data

We use the information to assess if you are eligible for a Disabled Blue Badge, or Disabled Parking Bay and, if you are eligible, to manage these schemes. We may also use it to prevent fraud, to promote and achieve equal opportunities and to improve the schemes.

Lawful basis for processing personal data

  • Consent
  • Public task
  • Legal obligation

Who do we share your information with

Your information will be shared with  Blue Badge Improvement Service (BBIS), and a company contracted to conduct mobility assessments. We will also share it with internal and external providers of services.

How long do we keep your information for

We keep successful applications information for 1 year after expiry or cancellation.

We keep unsuccessful applications for 4 years. These are required for audit purposes.

Who is responsible for your information

We are jointly responsible (with London Councils and BBIS) for making sure your information is managed properly.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you contact him by email at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)