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Upcoming payment system downtime ( 25 January)

All online and telephone payments will be unavailable from 10am to 1pm on Sunday 25 January 2026 due to scheduled maintenance. Parking payments are not affected by this downtime. Thank you for your patience.
 

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  3. Making a complaint or a compliment

Making a complaint or a compliment

Make a claim, complain about a council service or send us a compliment.


Making a complaint


Submit a complaint about a Council service.

Making a complaint about adult social care


Find out how you can make a complaint about services within Adult Social Care.

Making a complaint about children's social care


How to make a complaint about services from Children's Social Care.

Making a complaint about housing services


Information on how to make a complaint about Housing Services.

What happens once I have made a complaint


What you can expect once you have submitted your complaint.

Send us a compliment


Find out how to send us a compliment.

Complaint process exceptions


There are some cases where we can’t put your complaint through our corporate complaints procedure

Petitions


How you can make a petition to the council.

Whistleblowing


How to raise and report any concerns or incidents of wrongdoing.

Make a complaint to the Council’s Data Protection Officer


Steps outlining the process of how to make a complaint about Data Protection.

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