Large item checker Click to get info
Large item collections Click to get info
The Council’s large item collection team will collect up to five items free of charge per booking. Please check the item checker section to see what items can be collected free of charge and what items are chargeable.
If your item is in a good enough condition to be used by someone else please let us know when booking a large item collection with the Council. Where possible the Council will aim to pass on reusable items to Brightsparks where items can be sold in Brightsparks Home Store shop (842 - 844 High Rd Leyton, Leyton, E10 6AE). Passing on items for reuse saves resources, reduces waste and helps the local community furnish their homes.
You can also pay for a quicker collection should you want your item(s) collected quicker than the date shown to you when booking.
The Council will not collect items which are too heavy and would require more than 2 people to move. Any glass or mirrored items, please remove any glass from your items if possible or take this to your local recycling centre.
On collection day, please leave your item(s) outside by 6am, as close as possible to the front of your property. Please ensure the item(s) is accessible and visible to the collection crew from the public highway.
Please note the large item collection crew cannot enter your property to take your items.
Supported large item collections
If you are currently receiving a supported bin collection service from the Council, you are able to select the option when booking online to have an assisted large item collection service. This means that the large item collection crew will enter your property and collect the booked items from the ground floor of your property. You will need to be home to let the collection crew in to your property.
There are terms and conditions that you need to agree to in order to receive this service.
Cancel a large item collection
You can amend or cancel a booking you have made with the Council.
Please log in to My Account. You can amend or cancel your booking from there.
You will need to give two working days’ notice to make any amends or to cancel a booking.
Report a missed large item collection
If the booked item(s) wasn't collected on the specified date, you can report it as a missed large item collection.
Please log in, or sign up, to My Account and report it as a missed large item collection. If there's a reason why we couldn't pick it up, you'll find this information in your booking.
Electrical large item ('white goods') collections Click to get info
You can book an electrical item collection with the Waltham Forest Service Store collection team who can collect your unwanted large electricals (‘white goods’) for a fee or alternatively you can contact Clearabee who collects your unwanted large electricals (‘white goods’) free of charge.
Waltham Forest Service Store
The team will collect the following large electrical items:
- air conditioners
- clothes dryers
- washing machines
They can only collect up to three items in one go. Oversized items count as two.
- £27 for one standard size item
- £38 for two standard size items
- £38 for one oversize item
- £48.50 for three standard size items
- £48.50 for one oversize and one standard item
- standard items - are too large to fit easily in a car, but less than a one cubic yard in volume (0.765 cubic meters)
- oversized items - are anything larger than this
On collection day
Your item(s) must be ready at 8.30am for collection. If the item(s) are being collected from inside your property, please make sure you’re in when the team arrive and that the appliance is disconnected.
This service is free of charge. The item(s) that are collected will be sent for recycling. For information and to book a collection please visit Clearabee.
To amend or cancel a booking or report a missed electrical large item collection
Please respond to the confirmation email you received.