Book a large item collection

From Monday 30 March 2020 we will no longer be able to accept bookings for large household item collection due to the coronavirus (COVID-19) outbreak.

These are exceptional times and we need to focus our resources on maintaining priority service areas, such as bin collections, as best we can. Therefore, our large item collections crew will be redeployed to help maintain our refuse and recycling bin collection service. 

We will honour all existing large item collection bookings; however, we may need to change the collection dates of some bookings. We will contact you directly if your booking has been affected by the changes.

If you have a large item, such as a sofa or a mattress, that you need to dispose of, please continue to store the item at home until the large item collection service can resume. If you can’t keep the item in your home, you can also store it in your front or rear garden.

Please note all three reuse and recycling centres in the borough are also closed so do not attempt to dispose of your item there. 

We will continue to enforce against fly-tipping – if you see any discarded items or rubbish on public land, please report it.

Thank you for your continued patience, support and understanding during this difficult time. 

If you have already booked a reuse collection or supported large item collection: In order to slow the spread of coronavirus, we cannot enter residents’ home to provide assistance with removing any items; this affects reuse collections and the supported large item collection service.

Items already booked for a reuse collection must be presented outside your property for collection. Where possible the item will be reused or recycled once collected.

If you cannot present the item outside your property, please continue to store the item at home until the large item collection service can resume.

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If you don’t need a bulky household item like a sofa or a washing machine, you can drop it off at a waste and recycling centre or arrange to have it taken away. 

For large item collections, residents have three options to choose from:

1. Arrange a household large item collection 
2. Arrange an electrical large item ('white goods') collection
3. Use the house and garden clearance service

For businesses or landlords, please see our commercial large item removal page. 

Use the large item checker to see the best thing to do with your item.

Explore your options and book the large item collection that works for you.