Book a large item collection

Collecting Council rubbish


From Monday 30 March 2020 we will no longer be able to accept bookings for large household item collection due to the coronavirus (COVID-19) outbreak.

These are exceptional times and we need to focus our resources on maintaining priority service areas, such as bin collections, as best we can. Therefore, our large item collections crew will be redeployed to help maintain our refuse and recycling bin collection service. 

We will honour all existing large item collection bookings; however, we may need to change the collection dates of some bookings. We will contact you directly if your booking has been affected by the changes.

If you have a large item, such as a sofa or a mattress, that you need to dispose of, please continue to store the item at home until the large item collection service can resume. If you can’t keep the item in your home, you can also store it in your front or rear garden.

Please note all three reuse and recycling centres in the borough are also closed so do not attempt to dispose of your item there. 

We will continue to enforce against fly-tipping – if you see any discarded items or rubbish on public land, please report it.

Thank you for your continued patience, support and understanding during this difficult time. 

If you have already booked a reuse collection or supported large item collection: In order to slow the spread of coronavirus, we cannot enter residents’ home to provide assistance with removing any items; this affects reuse collections and the supported large item collection service.

Items already booked for a reuse collection must be presented outside your property for collection. Where possible the item will be reused or recycled once collected.

If you cannot present the item outside your property, please continue to store the item at home until the large item collection service can resume.


If you don’t need a bulky household item like a sofa or a washing machine, you can drop it off at a waste and recycling centre or arrange to have it taken away. 

For large item collections, residents have three options to choose from:

  1. Arrange a household large item collection 
  2. Arrange an electrical large item ('white goods') collection
  3. Use the house and garden clearance service

For businesses or landlords, please see our commercial large item removal page. 

Use the large item checker to see the best thing to do with your item.

Explore your options and book the large item collection that works for you.

Large item checker Click to get info

To see if your item is eligible for collection and get advice on what to do with it, use the large item checker.

Go to the large item checker

If your item isn't on this list, please see our A to Z of waste and recycling items to find out what to do with it.

Large item collections Click to get info

The Council’s large item collection team will collect up to five items free of charge per booking. Please check the item checker section to see what items can be collected free of charge and what items are chargeable.

If your item is in a good enough condition to be used by someone else please let us know when booking a large item collection with the Council. Where possible the Council will aim to pass on reusable items to Brightsparks where items can be sold in Brightsparks Home Store shop (842 - 844 High Rd Leyton, Leyton, E10 6AE). Passing on items for reuse saves resources, reduces waste and helps the local community furnish their homes.

You can also pay for a quicker collection should you want your item(s) collected quicker than the date shown to you when booking.

Book a large item collection

Collection day

On collection day, please leave your item(s) outside by 6am, as close as possible to the front of your property. Please ensure the item(s) is accessible and visible to the collection crew from the public highway.

Please note the large item collection crew cannot enter your property to take your items.

Supported large item collections

If you are currently receiving a supported bin collection service from the Council, you are able to select the option when booking online to have an assisted large item collection service. This means that the large item collection crew will enter your property and collect the booked items from the ground floor of your property. You will need to be home to let the collection crew in to your property.

There are terms and conditions that you need to agree to in order to receive this service.

Cancel a large item collection

You can amend or cancel a booking you have made with the Council.

Please log in to My Account. You can amend or cancel your booking from there.

You will need to give two working days’ notice to make any amends or to cancel a booking.

Report a missed large item collection

If the booked item(s) wasn't collected on the specified date, you can report it as a missed large item collection.

Please log in, or sign up, to My Account and report it as a missed large item collection. If there's a reason why we couldn't pick it up, you'll find this information in your booking. 

You can book an electrical item collection with the Waltham Forest Service Store collection team who can collect your unwanted large electricals (‘white goods’) for a fee or alternatively you can contact Clearabee who collects your unwanted large electricals (‘white goods’) free of charge.

Waltham Forest Service Store

The team will collect the following large electrical items:

  • air conditioners
  • clothes dryers
  • cookers
  • dishwashers
  • freezers
  • fridges
  • microwaves
  • washing machines


They can only collect up to three items in one go. Oversized items count as two.

  • £27 for one standard size item
  • £38 for two standard size items
  • £38 for one oversize item
  • £48.50 for three standard size items
  • £48.50 for one oversize and one standard item


  • standard items - are too large to fit easily in a car, but less than a one cubic yard in volume (0.765 cubic meters)
  • oversized items - are anything larger than this

On collection day

Your item(s) must be ready at 8.30am for collection. If the item(s) are being collected from inside your property, please make sure you’re in when the team arrive and that the appliance is disconnected.


This service is free of charge. The item(s) that are  collected will be sent for recycling. For information and to book a collection please visit Clearabee.

To amend or cancel a booking or report a missed electrical large item collection

Please respond to the confirmation email you received.

If you would like your house or garden cleared, please get in touch with Waltham Forest Service Store. Please note this service is chargeable.