The Consumer Support Networks (CSNs) initiative urges consumer advice providers to join up their services and provide consumers, wherever they live, with reliable advice.
Consumer advice needs to reflect today's complex and fast-changing marketplace. It should consider developments like the growth of internet shopping and how goods and services are sold.
We would expect advice available to cover:
- what to look out for when buying goods and services
- consumers' rights and duties when buying goods and services
- what to do when things go wrong
Consumer Support Networks and the community legal service are complementary initiatives.