Connect Online Portal
The Connect online portal and forms may be unavailable for council tax, benefits, landlord and school admin customers on Wednesday 15 May 2024 from 7am to 2pm.
We apologise for any inconvenience this may cause.
Last updated: 23 April 2024
Next review: 23 April 2025
If you don’t pay your instalment, or your payment arrives late, we'll send you a reminder.
If you get a reminder, you have seven days to pay your instalments so they are up-to-date.
If you don't pay within seven days, you'll lose your legal right to pay by instalments. This means that:
If you bring your account up-to-date, then fail to continue to pay your instalments, we'll send you a second reminder. You can only receive two reminders in any one year.
If you fall behind a third time, we'll send you a final notice.
Set up a Direct Debit to avoid late payments.
If you receive a final notice for Council Tax, you lose your legal right to pay by instalments.
Your remaining balance will now be due in full. If you don't pay the full balance, we'll send you a summons.