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Text messages and emails to our customers

Published: 22 February 2022
Filed under: Council Tax

If you receive a text message or an email about your Council Tax but not sure it is genuine, call us on 020 8496 3000.

We have recently sent text messages and emails out to residents who do not
currently have a Direct Debit set up to pay for their Council Tax.

You do not have to click on any links, you can go directly to our online portal

How to avoid Council Tax or Business Rates scams

Council Tax and business rates scams GOV.UK


If you are sent an email, it will be sent from and will be titled Paying your Council Tax by Direct Debit.

The links included in this email will take you to our secure Waltham Forest Website.

Alternatively, you can go directly to our online portal Pay your council tax | London Borough of Waltham Forest