Repairs

Housing

Alert

Council housing repairs and maintenance

Under the new government restrictions for London, we will continue to deliver emergency repairs and maintenance services, keeping safe our residents who live in homes managed by Waltham Forest Council.

We are now able to respond to all repair categories, but residents may need to be patient as safe systems of working and the impact of the recent lockdown will have an effect on the scheduling of work.

For Repairs for Council Tenants and Leaseholders please contact us as normal on:

  • 020 8496 4197.

When you contact our repairs line you must let us know if you are in a vulnerable group (over 70 years old or with a serious medical condition) or if you have been told to self-isolate.

Critical emergency repairs

Critical emergency repairs include:

  • total loss of power
  • total loss of water supply
  • dangerous structures
  • very serious leaks
  • gas leaks
  • water leaks
  • lift breakdowns
  • cold water main booster pump failure
  • communal and district heating system failure
  • sewage pumps
  • power outages in homes and communal areas 

We aim to respond to critical emergency repairs within two to four hours. 

Essential emergency repairs

Essential emergency repairs include:

  • heating and hot water breakdowns
  • electrical repairs
  • stairlift breakdowns
  • door entry defects
  • domestic appliances
  • TV aerials
  • Solar panels
  • blocked toilets and sinks

We aim to respond to an essential emergency repair within 24 hours, or next working day.

Other resident repair issues

Unless you have received an appointment, we are currently not carrying out routine repairs and maintenance and will only attend properties to make them safe.

This includes repairs to kitchen units, internal doors, dripping taps, leaks that can be contained, tiling, internal decorating after a repair and fence repairs.

Building safety and compliance, including gas and electrical safety checks          

The council will continue to carry out all works relating to building safety.

Our contractors will continue to carry out gas safety checks during this lockdown period.

By law we must carry out annual gas safety checks on all our Council homes. The latest guidance from the Government is that all councils must continue carrying out gas safety checks, despite the Covid-19 crisis.

Gas safety checks are vital in ensuring people’s homes are safe.

If you receive a letter about a gas safety check appointment, do not ignore it. You need to arrange to let our engineer gain access or contact us on the number given in the letter.

If you are self-isolating, we can arrange a new appointment for two weeks later.

All staff and contractors prioritise health and safety issues, like hand washing and social distancing, and have been issued with sanitisers and personal protective equipment (PPE).

Residents must keep their social distance when staff arrive and stay in separate rooms during the repair.

Dealing with an emergency repair in the home of someone self-isolating

We will attend to carry out emergency work within your home if you are currently self-isolating. It is absolutely essential that you tell us you are self-isolating when you report the repairs issue. You also need to tell us if you or anyone in the household are a vulnerable resident, either because of age or a serious medical condition.

Maintenance and repair work outside the homes

Our planned work helps to ensure that vital services don’t fail and that your home is safe. We will continue with much of our planned maintenance works to protect the services you rely on in your home and that takes place in communal areas or away from residences.

This includes servicing lifts, communal heating systems, communal ventilating systems, sewage pumping stations, cold water boosting pumps, fire safety checks, and other areas that ensure delivery of the services you and your family need in your home.

Planned works update

Following new Government guidelines, our external planned maintenance programmes will continue, subject to compliance with safe systems of work.

Similarly, any building safety/compliance works will continue, subject to compliance with safe systems of work.

Our staff will maintain small work teams to limit social interaction and use physical barriers to ensure social distancing and safe working zones. They have been provided with extensive PPE and will follow detailed protocols on what PPE to wear in external areas, in communal areas, when travelling to and from sites in shared vehicles and in our site offices.

There will be no hand to hand exchange of tools or working face to face. They have strict protocols on safe travelling to work and ensuring health and wellbeing. Those strict protocols extend to any interaction with residents.

Planned works inside people’s homes

Where planned works are already taking place in people’s homes they will continue.

All our contractors and Council staff carry ID. Always ask to see ID before allowing anybody into your home.

Residents must keep their social distance when staff arrive and stay in separate rooms during the repair.

All staff and contractors prioritise safe systems of work and are fully compliant with health and safety issues, like hand washing and social distancing, and have been issued with sanitisers and personal protective equipment (PPE).

 

Advice for treating asbestos safely. 
Tips for keeping your home free from damp and mould.
Your gas appliances need servicing once a year. 
Understand what you repair as a leaseholder. 
Report a repair here. 
Get permission if you're doing repairs yourself. 
Learn what repairs we do and which are yours.