Christmas service changes and opening times

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Alert

Changes to services, opening hours and how to contact us over the Christmas period. 

Waste and recycling Click to get info

There will be normal waste and recycling collections between Monday 21 December 2020 and Thursday 24 December 2020.

There will be no collection on Christmas Day (Friday 25 December 2020) and New Year’s Day (Friday 1 January 2021).

Changes to collection dates over Christmas:

  • Collections on Friday 25 December will be collected Sunday 27 December 2020

Changes to collection dates over new years:

  • Friday 1 January will be collected Saturday 2 January 2021

Rubbish and recycling centres 

There is a new booking system to minimise queuing time but queues are still expected.

Please make sure you have a valid booking and have checked the conditions of entry on the Wise up to waste website before you leave home. These are in place to ensure the safety of site staff and visitors. If you do not comply with the conditions of entry you will be turned away from the site.

Opening times

Kings Road

  • Thursday 24 December 2020: 09:00 to 16:00
  • Friday 25 December 2020 (Christmas Day): Closed
  • Saturday 26 December 2020 (Boxing Day): Closed
  • Sunday 27 December 2020: 09:00 to 16:00
  • Monday 28 December 2020: 09:00 to 16:00
  • Tuesday 29 December 2020: 09:00 to 16:00
  • Wednesday 30 December 2020: 09:00 to 16:00
  • Thursday 31 December 2020: 09:00 to 16:00
  • Friday 1 January 2021 (New Year’s Day): Closed
  • Saturday 2 January 2021: 09:00 to 16:00
  • Sunday 3 January 2021: 09:00 to 16:00
  • Monday 4 January 2021: 09:00 to 16:00
  • Tuesday 5 January 2021: 09:00 to 16:00

Gateway Road

  • Thursday 24 December 2020: 08:30 to 16:30
  • Friday 25 December 2020 (Christmas Day): Closed
  • Saturday 26 December 2020 (Boxing Day): Closed
  • Sunday 27 December 2020: 08:30 to 15:30
  • Monday 28 December 2020: 08:30 to 15:30
  • Tuesday 29 December 2020: Closed
  • Wednesday 30 December 2020: 08:30 to 16:30
  • Thursday 31 December 2020: 8:30 to 16:30
  • Friday 1 January 2021 (New Year’s Day): Closed
  • Saturday 2 January 2021: 8:30 to 16:30
  • Sunday 3 January 2021: 8:30 to 15:30
  • Monday 4 January 2021: 8:30 to 16:30
  • Tuesday 5 January 2021: 8:30 to 16:30

South Access

  • Thursday 24 December 2020: 09:00 to 16:00
  • Friday 25 December 2020 (Christmas Day): Closed
  • Saturday 26 December 2020 (Boxing Day): Closed
  • Sunday 27 December 2020: 09:00 to 16:00
  • Monday 28 December 2020: 09:00 to 16:00
  • Tuesday 29 December 2020: 09:00 to 16:00
  • Wednesday 30 December 2020: 09:00 to 16:00
  • Thursday 31 December 2020: 09:00 to 16:00
  • Friday 1 January 2021 (New Year’s Day): Closed
  • Saturday 2 January 2021: 09:00 to 16:00
  • Sunday 3 January 2021: 09:00 to 16:00
  • Monday 4 January 2021: 09:00 to 16:00
  • Tuesday 5 January 2021: 09:00 to 16:00

Have your real Christmas tree collected

We’re offering a free collection service for real Christmas trees from Monday 4 January.

Find out how to get your real tree collected.

Contact centre  Click to get info

  • Christmas Day, 25 December: closed 
  • 26 December: closed 
  • 27 December: closed 
  • 28 December: closed 
  • 1 January 2021: closed 

An emergency-only service operates at these times. Please call on 020 8496 3000. 

    Cemeteries Click to get info

    Chingford Mount Cemetery and Queens Road Cemetery opening hours

    January to March

    • 7:30am to 4p
    • Sundays 10am to 4pm

    April to September

    • 7:30am to 7:30pm
    • Sundays 10am to 4pm

    October to December

    • 7:30am to 4pm
    • Sundays 10am to 4pm

    As the gates will be locked at the times stated in order to secure the cemetery, all visitors and their vehicles are asked to leave the cemetery in good time. No person is permitted to be in the cemetery outside the published opening hours.

    It may be necessary at times to lock the gates earlier than stated due to circumstances beyond our control. If this is necessary appropriate notices will be displayed advising visitors of this.

    The Council reserves the right to limit public entry or to close the cemeteries at any time.

    If you have an issue about Council services that cannot wait until our offices are open again contact our out of hours service on 020 8496 3000.

    Contacting other emergency services

    If you are facing an emergency now then call 999.

      If you see a rough sleeper and are concerned for their welfare contact Street Link on 0300 500 0914, who will take details from you.

        Libraries  Click to get info

        Library plus libraries 

        In line with government guidance we are changing the services our libraries offer.

        Library Pluses will offer a click and collect service for books, alongside ebooks, e-events on our Facebook live page, and all the customer service facilities such as parking services as well as home book deliveries for those who need them. Four of our Library pluses: Leyton, Leytonstone, Chingford and Wood St will also be open for digital access for those who need it.

        Chingford

        • 24 December: 09:00 to 16:00 
        • 25 December: Closed  
        • 26 December: Closed  
        • 27 December: 12:00 to 16:00 
        • 28 December: 09:00 to 17:00
        • 29 December: 09:00 to 17:00
        • 30 December: 09:00 to 17:00
        • 31 December: 09:00 to 16:00
        • 1 January 2021: Closed 
        • 2 January 2021: 09:00 to 18:00

        Leyton 

        • 24 December: 09:00 to 16:00
        • 25 December: Closed  
        • 26 December: Closed
        • 27 December: 12:00 to 16:00
        • 28 December: 09:00 to 17:00
        • 29 December: 19:00 to 17:00
        • 30 December: 09:00 to 17:00
        • 31 December: 09:00 to 16:00
        • 1 January 2021: Closed
        • 2 January 2021: 09:00 to 18:00

        Leytonstone

        • 24 December: 09:00 to 16:00
        • 25 December: Closed  
        • 26 December: Closed
        • 27 December: 12:00 to 16:00 
        • 28 December: 09:00 to 17:00
        • 29 December: 09:00 to 17:00
        • 30 December: 09:00 to 17:00
        • 31 December: 09:00 to 16:00
        • 1 January 2021: Closed 
        • 2 January 2021: 09:00 to 18:00

        Wood St

        • 24 December: 09:00 to 16:00 
        • 25 December: Closed  
        • 26 December: Closed
        • 27 December: 12:00 to 16:00
        • 28 December: 09:00 to 17:00
        • 29 December: 09:00 to 17:00
        • 30 December: 09:00 to 17:00
        • 31 December: 09:00 to 16:00
        • 1 January 2021: Closed
        • 2 January 2021: 09:00 to 18:00 

        Walthamstow

        • 24 December: 09:00 to 16:00 
        • 25 December: Closed  
        • 26 December: Closed
        • 27 December: Closed
        • 28 December: 09:00 to 17:00
        • 29 December: 09:00 to 17:00
        • 30 December: 09:00 to 17:00
        • 31 December: 09:00 to 16:00
        • 1 January 2021: Closed 
        • 2 January 2021: 09:00 to 18:00

        Lea Bridge 

        As part of our £3.2M investment in our library service, Lea Bridge library is in the final exciting stages of construction and will remain closed until works are complete.

        Local libraries 

        Higham Hill and Hale End 

        Our Library Locals will close and we will be using staff capacity from these to continue supporting the Track and Trace Service. We are stepping in to make sure we trace the contacts of everyone who reports they have COVID so they can isolate as soon as possible. Our specially trained staff will work 7 days a week to reach out to 100% of people referred to us. We will also provide advice on support available to those isolating.

        Museums and galleries Click to get info

        Walthamstow Wetlands remains open. The Marine Engine House at the wetlands is open for take away service from 10am to 4pm. Visit the website for more information.

        William Morris Gallery is closed with the shop and café open for take away service. The Gallery shop is also closed but you can still shop online and do click and collect. Visit the website for more information.

        Vestry House Museum remains closed to the public. 

        Parks  Click to get info

        Parks and playgrounds that are normally locked at night will be left open from 24 December 2020 to 2 January 2020  

        Parks and open spaces

          Parking Click to get info

          Edmonton car pound 

          The pound is open: 

          • Thursday 24 December 2020: 6am to 8pm 
          • Friday 25 December 2020: Closed 
          • Saturday 26 December 2020: 8am to 4pm 
          • Sunday 27 December 2020: 8am to 4pm 
          • Monday 28 December 2020: Closed 
          • Tuesday 29 December 2020: 7am to Midnight 
          • Wednesday 30 December 2020: 7am to Midnight 
          • Thursday 31 December 2020: 6am to 8pm 
          • Friday 1 January 2021: CLOSED 
          • Saturday 2 January 2021: 7am to Midnight