COVID-19: Community Help Network



The community response to the recent Coronavirus (COVID19) outbreak has been inspiring. The council is now working with established community groups and volunteers to enhance and coordinate support for those in need.

Here you'll find help and support available within the community.

For those able, there are also a number of different ways to help those in need:


The helpline is open

  • 7 days a week
  • 7 am to 7pm
  • Call: 020 8496 3000

We are working with Age UK, local food banks and Waltham Forest Citizen Advice Bureau to provide support to residents with things such as essential food supplies, prescription collections, emergency home repairs, advice and social contact.

We have set this up to support residents aged 70+ and people who have been advised by the NHS to self isolate for 12 weeks, who don’t have access to community support.

If you are concerned about a resident who meets the above criteria or wish to request help yourself, complete the form. Please only request help when you need it. There is no need to register in anticipation of future need. If you are requesting help on someone else’s behalf please talk to the person before you get in touch, so they are aware of it, and you can check that someone else has not already requested help for them.

Request help for over 70's and vulnerable residents

Or call: 020 8496 3000

Our call centre is already incredibly busy. If you can request help online, please do. This will mean that those who can't do so online can access the support that they need on the phone.

Please note: We will not come to your home unless we have contacted you beforehand. Make sure you stay safe and ask for identification from anyone knocking on your door.

Details of other organisations that may provide additional support, advice on claiming benefits for families, urgent repairs and online social groups within the community.

Help for Families

Call the Children and Family Centre line on 0208 509 6444, leave a voicemail, they will call you back.

Call the families advice line 0300 330 1175 calls charged at local rate open Monday to Friday from 9am to 5pm.

Special Educational Needs & Disability Information Advice & Support Service

Families and young people to call 020 3233 0251 open Monday to Friday from 9am to 5pm or email or book a callback.

Universal Credit claims

Call the Help to Claim Line (calls are free) on 0800 144 8 444 open Monday to Friday from 9am to 5pm or webchat for universal credit

Direct Payment Support Service call 020 3233 0279 open Monday to Friday from 9am to 5pm

Urgent home repairs 

If you have an urgent home repair book on Service Store, a paid service.

Supermarket priority hours 

Most of the leading supermarkets are offering specific shopping hours for vulnerable people and key workers, information on Money Saving Expert website.

Share your stories Click to get info

We’d like to celebrate the stories of community kindness happening across the borough, as well as hear about what you are doing while self-isolating If you have a story to share please send it to