Bins, recycling and waste collection privacy notice

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Who we are and what we do

Neighbourhood Directorate tackles the issues we know most matter to residents like Waste Collection, Street Cleansing, anti-social behaviour and fly tipping. We are charged with improving the public space and clamping down on those who don’t treat the Borough with respect.

Waltham Forest Enforcement Team officers wear and use body-worn cameras. This is for the collection of evidence to aid prosecutions and to improve officer safety.

Our services cover:

neighbourhood enforcement
dog enforcement
street cleaning
waste and recycling and waste services
waste disposal
parks and open spaces
cemeteries
allotments
fleet services
emergency planning

Why we need your information and how we use it Click to get info

We use your information you have provided to us in relation to the above services to:

deliver services and support to you
investigate issues that you have told us about
tackle the issues like anti-social behaviour, and fly tipping
manage services
train our workers
help investigate any worries or complaints you have about your services
check the quality of services
help with research and planning of new services

In certain circumstances, where necessary or required by law, we will use your personal data you provide or request your personal data from other departments or other authorities such as; Police, other borough’s etc. for purposes of law enforcement, fraud, public safety and for the prevention or detection of crime, the capture or prosecution of offenders; and the assessment or collection of tax or duty under section 29 of the Data Protection Act.

We also use your information where necessary to carryout enforcement action and issuing Fixed Penalty Notices (fines) for issues such as fly tipping and littering.

What type of information is collected from you Click to get info

If you have contacted us about any of the above services, we will collect your contact details; including name, address, email address, telephone number, so that we can follow up on your contact.

How long we keep your information Click to get info

We review our retention periods of the information we hold about you on a regular basis. We are legally required to hold some types of information to fulfil our statutory obligations.

We will hold your personal information on our systems for as long as it is necessary for the relevant activity or service that we provide to you, or as required by law