Tenant Management Organisations (TMOs) are responsible for most routine repairs carried out within the properties they manage. Larger repairs including door entry systems, parking improvements, roof renewals and similar are classed as major works and are the responsibility of the council. The TMOs can make recommendations to the council of suggested works, so residents should present their suggestions to the TMO to share.
To report a repair, in the first instance please details the contact below:
Friday Hill TMO
Sansom and Acacia Management Services (SAMS) TMO
Contact details for gas related enquiries
For gas related repairs, please contact the council's contractor, Aston Group.
Aston Group
Housing's Resident Portal
The Resident Portal is making it easier than ever for residents to manage their home online, anytime and anywhere. You can report a repair, check tenancy details and update any contact information.
Contact details for out-of-hours repairs
For out-of-hours repairs, if you are a SAMs resident you can log a repair online through Housing's Resident Portal or residents should call: