Business Rates reductions


You may be eligible for a reduction of your Business Rates if you:

  • own an empty property
  • are a charity
  • are a small business
  • are in financial hardship

Other business reliefs may apply to you. See the GOV.UK guide to Business Rates reliefs.

Empty property relief Click to get info

You don’t have to pay Business Rates on empty buildings for three months. After this time, most businesses must pay full Business Rates.

Some properties can get extended empty property relief. These include:

  • industrial premises (eg warehouses) - exempt for a further three months
  • listed buildings - until they’re reoccupied
  • buildings with a rateable value under £2,900 - until they’re reoccupied

Contact us to let us know when your property becomes vacant or for further details about exemptions.

You can get small business rate relief if:

  • you only use one property
  • your property’s rateable value is less than £15,000

If your sole property’s rateable value is less than £12,000 you won’t have to pay any Business Rates. If your property’s rateable value is between £12,000 and £15,000 the amount of relief you get will be between 100 per cent and 0 per cent.

If you use more than one property

You can get small business rates relief if the rateable value of each of your other properties is less than £2,900, and if the rateable values of all the properties added together is not more than £27,999.

You must advise us if you:

  • move out
  • start to use an additional property anywhere else in England
  • make any changes to the property

Small business rate relief guide on GOV.UK

Find and check your rateable value

Apply for small business rate relief

If small business rate relief is shown on your bill but you do not qualify, please complete this form.

If you have any further questions please call the Business Rates enquiries number.

Apply for discretionary or mandatory relief

Read Waltham Forest's policy on discretionary rate relief to find out which organisations can apply for discretionary relief.

To apply for both mandatory and discretionary relief, download and complete the mandatory (charity) and discretionary relief application form.

Apply for targeted discretionary relief

Targeted discretionary relief is for commercial premises used for non-profit open-workspaces. The premises must provide a combination of workspaces at affordable rates, with easy in-out contractual conditions and supporting facilities and services that nurture the growth of new and small businesses. Workspaces can be an office space, workshop, studios or retail premises.

To apply for targeted discretionary relief, download and complete the targeted discretionary relief application form (PDF 360KB)

Charities and registered community amateur sports clubs (CASC)

Charities and registered community amateur sports clubs can get 80 per cent mandatory relief where the property is occupied by the charity or club, and is wholly or mainly used for their charitable purposes.

We can also give discretionary awards to top-up the mandatory relief by up to 20 per cent as funds allow.

Non profit-making organisations

We may grant discretionary relief from all, or part of, the amount payable for properties occupied by a charity for charitable purposes, and by certain voluntary bodies or organisations which are not established or conducted for profit.

Their main objects must be charitable or of a philanthropic or religious nature, for recreation, and concerned with education, social welfare, science, literature or the fine arts.

Transitional relief Click to get info

Rateable values are reassessed every five years, which could mean that the amount of Business Rates you pay could suddenly increase or decrease.

The most recent revaluation came into effect from 1 April 2017.

The transitional arrangements spread the impact of changes by increasing or decreasing the amount of relief given every year between revaluations to balance out the difference.

You don’t have to apply for transitional relief as it is applied automatically. The amount given will be shown on your bill.

Check how your bill is calculated

Read more about transitional arrangements under Revaluation 2017 on our what you need to know about Business Rates page

Business Rates are due on a property whether it is fully or partly occupied. However, if your property is only partly occupied for a short time, we can choose to grant relief on the part that isn’t occupied. The relief is for either three or six months depending on the type of property.

To apply for this relief send a plan of the premises showing which parts are unoccupied and your contact details by email to

Retail discount Click to get info

The retail discount is applicable to properties which are occupied and are wholly or mainly used:

  • As shops, restaurants, cafes, drinking establishments, cinemas and live music venues
  • For assembly and leisure; or
  • As hotels, guest and boarding premises and self-catering accommodation.

You can find the full qualifying criteria for this discount on the GOV.UK website:

Business rates: expanded retail discount 2021 to 2022 - local authority guidance - GOV.UK (

Download our COVID-19 Expanded Retail, Leisure & Hospitality Discount and Nursery Discount Policy.

How much is the discount?

2021/22 year

Subject to cash caps*, the total amount of government-funded relief available for each property for 2021/22 under this scheme is:

  • For chargeable days from 1 April 2021 to 30 June 2021 100% of the chargeable amount.
  • For chargeable days from 1 July 2021 to 31 March 2022, 66% of the chargeable amount.

*Cash Caps

No cash caps apply for the period 1st April 2021 to 30th June 2021.

For the period commencing 1st July 2021, a ratepayer may only receive up to the following cash caps of Expanded Retail Discount in 2021/22 ignoring any relief for the period before 1 July 2021:

  • £2 million for ratepayers meeting the eligibility for the closed cash cap test set out in Annex B (subject to paragraphs 21-23 of the expanded retail discount 2021/22 guidance), or
  • £105,000 for all other ratepayers (subject to paragraphs 21-23 of the expanded retail discount 2021/22 guidance).

The expanded retail discount guidance which includes details in respect of the cash caps can be found on the government's website.

2020/21 year

The retail discount available for the 2020/2021 year was for 100% relief for the entire period, the business types eligible was the same as the 2021/22 scheme as outlined above.  All applications received will be considered for both years based on the guidance.

How to apply

Please check your annual bill to first see if you have been automatically awarded the retail discount.

Apply online

Opting out of the 2021/22 retail discount scheme

If you do not wish to receive the retail discount for the 2021/22 year please contact us via email with the subject line ‘Business Rates OPT OUT’. Within your email please include your address, your account number and the date you wish to opt out of the scheme from (1 April 2021 or 1 July 2021).

Please note you will not be able to opt back into the 2021/22 Retail Discount Scheme once you have opted out.

Our email address is

Hardship relief Click to get info

We have a very limited budget for hardship relief.

As restrictions continue to affect business it is anticipated that the number of businesses requesting assistance through this scheme will be high.

Due to uncertainty around additional funding for business and anticipated demand, no decision will be made in respect of hardship applications received until the end of this financial year. Even where a decision to award hardship relief is made the award may only be a percentage of the amount outstanding due to the potential demand.

Where an application for hardship relief is made, payment should not be withheld whilst you await a decision.

Non-domestic rates hardship relief

If your business is facing hardship as a result of unforeseen or exceptional circumstances you can apply for non-domestic rates hardship relief.

This is a discretionary relief aimed at helping businesses recover from a temporary crisis that causes a serious loss of trade or have a major effect on the services that can be provided.

Each case is considered on its own merits.

For more details of the eligibility criteria and evidence needed to apply, read the non-domestic rates hardship relief policy (Word 39KB)

To apply for the relief, download and complete the hardship relief application form (Word 55KB)

Rating Advisers

Ratepayers do not have to be represented in discussions about their rateable value or their rates bill. However, ratepayers who do wish to be represented should be aware that members of the Royal Institution of Chartered Surveyors RICS website  and the Institute of Revenues, Rating and Valuation IRV website are qualified and are regulated by rules of professional conduct designed to protect the public from misconduct. Before you employ a rating adviser or company you should check that they have the necessary knowledge and expertise, as well as appropriate indemnity insurance. Take great care and, if necessary, seek further advice before entering into any contract as you will be charged a fee for using a rating agent or adviser.

How we will process requests from third party agents or advisers

Whilst we will accept template letters of authority for agents or advisers to act on behalf of clients, we will only consider these documents valid for a 3 month period.

What we will not do:

  • Repeat information in respect of reductions achieved by third-party agents or advisers where we have already sent the information directly to the ratepayer particularly where 3 months has lapsed since the authority to act template was signed. If you require information in relation to reductions received, this will need to be confirmed with the ratepayer of whom would have been informed of the amount and value.
  • Update the forwarding address on the ratepayers account to the third-party agents address without a letter from the ratepayer* requesting us to do so. (a signature on the third-party agent or advisers authority to act template will not be accepted).
  • Pay any credit through reduction to a rating agents account without a letter from the ratepayer* requesting us to do so (a signature on the third-party agents or advisers authority to act template will not be accepted).

*The Director in the case of a limited company


Contact Click to get info

Revenues and Benefits Service
London Borough of Waltham Forest
PO Box 856
London E17 9PN
Phone: 020 8496 3000 (9am to 1pm, Monday to Friday)