How to report fraud

Benefits and money advice


Report fraud

We work to prevent and detect fraud that happens at the expense of the council, borough or wider community to make sure that public funds go to those that genuinely need it.

If you suspect that someone is committing fraud, bribery or corruption against the council we would like to know about it.  Your help is needed and could make a real difference.

Please complete the online referral form with as much detail as you have available.

Report fraud

Alternatively, you can call our fraud hotline 24 hours a day on 0300 003 1099 or you can email us at

You can refer is anonymously and any information you provide will stay confidential. We may need to work with other agencies to investigate and not all referrals lead to an investigation.

Report benefit fraud Click to get info

The DWP have taken over responsibility for investigating Housing Benefit fraud, and if your referral relates to or has elements of this, you will need to contact the DWP National Benefit Fraud Helpline by the following methods:

Helpline: 0800 854 4400 (textphone 0800 320 0512)


Post: NBFH, PO Box 224, Preston, PR1 1GP

Tenancy check Click to get info

Tenancy fraud costs councils approximately £900 million per year, with each unlawfully sublet council or social housing property having a cost to the Council of around £58,000.

The tenancy checking system will allow letting agents and prospective tenants to verify whether a property is owned by the local authority or registered social landlords.

This will help to protect tenants, who are at risk of from eviction even if they inadvertently sublet a council or social housing property. It will protect letting agents where previously they were at risk of inadvertently offering for rent a council or social housing property. It will also highlight any unlicensed properties within the borough being offered for rent.

To check a property, see the landlord tenancy checker website.

Waltham Forest Council is required by law to protect the public funds it administers. We may share information provided to it with other bodies responsible for auditing or administering public funds, law enforcement agencies, or undertake local anti-fraud initiatives, in order to prevent and detect fraud or money laundering. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity. If fraud is detected, you could be refused certain services, finance, or employment. Further details of how your information will be used by us and these fraud prevention agencies, and your data protection rights, can be found on the Cifas website.

The National Fraud Initiative will be conducted using the data matching powers bestowed on the Minister for the Cabinet Office by Part 6 of the Local Audit and Accountability Act 2014 (LAAA).  The provision of data by the council to the Minister does not require the consent of the individuals concerned.

Data matching involves comparing sets of data, such as the payroll or council tax records of a body, against other records held by the same or another body to see how far they match. The data is usually personal information. The data matching allows potentially fraudulent claims, payments and information to be identified. Where a match is found it may indicate that there is an inconsistency that requires further investigation. No assumption can be made as to whether there is fraud, error or other explanation until an investigation is carried out.

The Cabinet Officer currently requires us to participate in a data matching exercise to assist in the prevention and detection of fraud. We are required to provide particular sets of data to the Cabinet Office for matching for each exercise, and these are set out in the Cabinet Office’s guidance, which can be found at

Further information on the Cabinet Office’s legal powers and the reasons why it matches particular information.

For further information on data matching at this authority contact Kevin Campbell-Scott on 020 8496 4487 or at

Contact Click to get info

Corporate Anti-Fraud Team

London Borough of Waltham Forest
Room 221
Town Hall
Forest Road
E17 4JA

Phone: 0300 003 1099