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Manage your council tax online

Online council services

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Our online services for Council Tax have now changed. You no longer access via My account. We have moved to a new online service called Council Tax Connect. 

When you sign up to manage your Council Tax Connect online account, you can: 

  • view your bills, any discounts & exemptions you may have, and any other information related to your account 
  • notify us of a change in address 
  • setup or amend a direct debit  
  • apply for any discounts, reductions and exemptions
  • make a payment 

To access, you need to create a new online account – guidance on this page shows how to do this. 

Create a Council Tax Connect account

If you already have a Council Tax Connect online account, you can log in to access your council tax. 

Log in to Council Tax Connect

If you already have a Connect account for Housing Benefit, Business Rates or Free School Meals, log in and add the Council Tax option to your account. This is explained in step 3 of the create your online account section. 

 

    New to the borough Click to get info

    If you have recently moved into the borough and do not have a Council Tax reference number, this may mean you have not registered at your property yet. 

    Register your property

    Once you have registered you will be sent a Council Tax bill containing your reference number, starting with the number 4. When you have received this please follow the below steps to create your online account. 

    Create your online account Click to get info

    1. Create an online account by completing the registration form 

    2. You will then receive an activation email. Click on the email link to be taken to log in. 

    3. Access the My Services screen and enter your Council Tax reference number 

    4. Answer the security questions. The answers you need to provide will vary depending on the information we hold about you. It will help to have the following information to hand. You will be able to find most of this information on your latest Council Tax bill: 

    • Your council tax account number 
    • Postcode 
    • Phone number 
    • Amount of last Council Tax payment made 
    • Day of month Council tax payment due 
    • If you are paying by direct debit – bank account number from which this is being paid 

    5. Confirmation - you can now manage your council tax online

    I have failed to answer the security questions / locked my account 

    Please select the “I do not have enough information to continue” option below the security questions. You will then be able to request a secure PIN. 

    You will receive an email within 72 hours containing your PIN and instructions on how to access your online account.