How to create your My Account


My account is your online way to manage all your online council services. 

When you’ve registered, you can:

  • report a missed bin collection
  • book a large item collection 
  • manage your Council Tax account 
  • report an issue in your neighbourhood (like noise or fly tipping)
  • book an appointment to register a birth 
  • well as many more. See the whole list on our services A-Z

All you need to get started is an email address.

To set up your My Account go to this registration page

  • enter your email address and choose a password. Click Submit. (Your password must be at least nine characters long and contain one lowercase letter and a number.)
  • you’ll now be sent an email asking you to confirm your email address (please check your spam folder)
  • In your email, open the message named Activate your Waltham Forest Council My Account. Click on the link that says Activate your My Account
  • On the 'Take charge of your world' page, click Login to complete the registration process

Log in for the first time

The next screen will ask you for your login details. Simply enter your email address and password and click Login.

Set up your profile

Once logged in, you need to set up your profile in four easy steps:

Step 1. enter your name

Step 2. enter your address details (enter your postcode, click 'find your address' and select your address from the dropdown menu)

Step 3. tick the box to confirm that you consent to be contacted about service related updates.

Page 4. click Submit

You can now use your My Account for the first time

View the list of services that you can track through your My Account​.

Services A-Z