Last updated: 29 September 2023

Next review: 29 September 2024

The way you pay rent may change

Under Universal Credit, money for your rent will be paid once a month directly into your bank account. It won’t be paid directly to your landlord. This means you must make your own arrangements with your landlord to pay your rent.

We advise you to contact your landlord immediately, once you’ve applied for Universal Credit.

Help with managing your rent and budgeting is available from:

Council tenants should contact Income Services on:
020 8496 3000 or emailing rents@walthamforest.gov.uk.
Please quote your rent payment reference.

Landlords: Universal Credit and your tenants

Find information on Universal Credit for landlords on GOV.UK.

Download our guide: Universal Credit and rented housing – frequently asked questions (PDF)