How much does the licence cost? Click to get info
As of 1 April 2016, the fee is £650 for a single dwelling for a licence period of up to five years. There are certain circumstances where the landlord may be eligible for a discount. Further information may be found on Licence applications under parts 2 and 3 Housing Act 2004 September 2018
This fee is non-refundable for submitted applications or if you sell or stop letting your property.
Are you exempt? Click to get info
Before you apply Click to get info
Before you start your application, it's essential you read the requirements and property standards of PRPL.
Preparing your application
You'll need to prepare the information and documentation you need before you start your application. Please read the list of information and documentation required for the application.
Please be aware:
- all required documents need to be uploaded with the application and need to be in digital form
- you should arrange to scan your documents so that they are ready to be uploaded as attachments to your application
- the application system will accept multiple formats including .doc, .docx, .pdf, .xls, .xlsx. Each file must not exceed 2MB
- supporting documentation is uploaded at the end of the application form, once you have progressed through licence payment
Before you apply, please read:
You may also like to read
Register for a My Services account
Before applying, you need to register for a My Services account. It means you can view your submitted licences and complete saved licences.
If you need any advice applying, you can read guidance to registering for a My Services account.
Apply for a private rented property licence Click to get info
Once you have registered for a My Services account, you'll can complete your licence application(s).
Please make sure you complete your applications correctly. Please note:
- the application form will not work correctly in Internet Explorer 8 or below. Use Chrome, Firefox or the latest version of Internet Explorer
- the form is not designed to be completed on your phone
- partially completed applications which are not accessed for more than 90 days will be removed from your My Services account
- errors cannot be amended and will be subject to the licence application fee
- any unsaved applications will be lost
Payment is made online with a debit or credit once we have determined your application
If you have a problem with the payment process, or you don't receive an email confirmation, please phone Customer Services between 9am and 5pm on 020 8496 3000.
Paying for your licence Click to get info
Apply for a temporary exemption Click to get info
You may be eligible for a three month temporary exemption in the following circumstances:
- the property is in the process of being sold
- the owner has given the tenants notice and the property will be sold
- the owner of the property is moving into the property
- the property is in the process of being converted into a commercial premises
- if a licence holder has died the licence is terminated and a temporary exemption notice may be issued
Landlords of properties that are subject to licensing and which have been let for an extended period since the scheme began in April 2015 will not normally be granted a temporary exemption. A recent change in circumstances to one of the criteria above does not negate the historical legal requirement to hold a property licence in Waltham Forest.
If you think that your property may fall under one of the above criteria, you can make a temporary exemption application. Please include evidence. We will review it, and we may refuse it.
If you have problems applying
If you've any problems completing your application please phone Customer Services between 9am and 5pm on 020 8496 3000.
What happens next?
Once your application has been submitted and paid for, it will be checked to verify that all information has been provided.
If any information is missing we will contact you and ask you to provide it.
Once the application has been made in full, we will assess it. This will normally take no longer than 28 days.
All licensed properties will be subject to selection for inspection.
Change in circumstances Click to get info
Disagree with a decision? Click to get info
If you disagree with the decision, you're entitled to make a complaint directly to us,
You can appeal to the Residential Property Tribunal within 28 days, if you disagree with any of our decisions.
Residential Property Tribunal
10 Alfred Place
Phone: 020 7446 7700
Fax: 020 7637 1250
View publicly licensed properties in the borough Click to get info
By law, we must publish a register of PRPL properties.
Is the property you're in registered?
If you're a tenant, you can check if the property you're living in has been licensed by searching the register.
If you think your property isn't licensed, or that it doesn't comply with the licensing conditions, please let us know by emailing email@example.com
Property standards Click to get info
Several of the property licence conditions require landlords to maintain privately rented homes in a reasonable state of internal and external repair.
Please read our set of standards for private rented property.
This document is intended to guide landlords about the standard of repair that we expect from privately rented accommodation. The guidance is aimed at houses and self-contained flats occupied by a single household. It covers reasonable repair and provides information regarding space standards and housing hazards. Additional requirements apply to houses in multiple occupation (HMOs) and buildings containing flats.