Find out about our pest control services
If you have undesirable animals, insects and other pests, you can get them treated by our pest control team.
This service is available for all residents and businesses in the borough.
Eight-five per cent of our customers found this service gave value for money.
Customer feedback “I cannot thank them enough, excellent value, very helpful and thorough, very punctual”
How to book or manage your booking
You can only book pest control services online.
Booking for someone else
You can use your own My Account and then put their details in when asked for the treatment address. You’ll then be sent a confirmation you can share with the person.
Reschedule your appointment
If you need to change the time or date of your appointment, you can do that online up until two days before the appointment time.
Should you need to reschedule less than two days before your appointment, you'll find the details on your confirmation email.
Cancel your appointment
To cancel your appointment, you can do that online. See your confirmation email for details of our refund process.
If you have lost the details of your appointment
Information about your appointment should be on the confirmation email you receive.
If you’ve lost this information, please email us with as much detail about your request: when you made the booking, what name and address, booking reference number.
Telephone: 0208 496 5525
On the day of your appointment
Appointments are from 8am to 12pm or 12pm to 3pm.
Someone needs to be in when we arrive as we can’t enter your premises unaccompanied.
Pest control costs
You can book an appointment and make your payment using the online booking form
All major credit/ debit cards are accepted.
|Types of pest||Standard charge||Concession charge|
|Bed bugs (two visits) (includes one room with a maximum of three beds)||£185||£166|
|Bed bugs - additional rooms (max three beds each, two visits)||£16.50 each||£16.50 each|
|Carpet beetles (one infested room, two visits)||£115||No reduced fee|
|Carpet beetles - additional rooms (two visits)||£16.50 each||£16.50 each|
|Cockroaches (two visits)||£150||£135|
|Common clothes moths (one infested room, two visits)||£115||No charge|
|Common clothes moths - additional rooms (two visits)||£16.50 each||No charge|
|Fleas (two visits)||£140||£126|
|Garden ants (two visits)||£115||No charge|
|Mice (three visits including bait removal)||£150||£135|
|Pharaoh Ants (three visits)||£145||£130|
|Rats (three visits including bait removal)||£150||£135|
|Wasps (one nest)||£90||No charge|
|Extra nest||£45||No charge|
Eligibility for concession charges
You could be eligible for concessionary rates if you’re a:
- resident receiving council tax support or housing benefit
- landlord with a valid private rented property licence (PRPL)
You’ll need to provide proof of your eligibility when you book and pay for our pest control service, for example license number for landlords.
Find out what types of pests you have
If you don’t know what type of pest is causing the problem, you can look at the fact sheets below, or you can use the online pest identification service.
How the pest identification service works
- find it on the online booking form.
- explore useful help and factsheets about pests
- if you need further help you can enter in details of your pest and upload photos
- you’ll then get an email within three working days with an assessment and recommended action
|Pest||Preparing your property before treatment||Fact sheet|
|Bed bugs||Bed bugs treatment||Bed bug|
|Pharaoh ants||Pharaoh ant|
Other common pests
|Pest types||Fact sheets|
|Bees and wasps||Wasps|
|Food pests||Yellow mealworm|
|Garden pests||Harlequin ladybirds|
|Moths||Indian meal moth|
Safety around humans and pets
The chemicals we use are safe, as long as you follow instructions and advice.
You must keep pets and children away from the poisons and or insecticides we used. We never lay poison if the risk is too high.
Landlords and businesses
If you’re a business (including landlords) use this online booking form to make a booking or to request a free site survey and quotation.
If you’re a landlord you could be eligible for the concession charge for standard properties (see Pest control costs)
Services you can get
- a one-off treatment service to deal with a specific pest problem
Or you can
- get your premises assessed by us, and agree a regular treatment plan to keep your property free of pests
Contact us for more information about our commercial pest control services
Telephone: 020 8496 5525