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Find out about our pest control services

If you have undesirable animals, insects and other pests, you can get them treated by our pest control team.

This service is available for all residents and businesses in the borough. 

Eight-five per cent of our customers found this service gave value for money.

Customer feedback “I cannot thank them enough, excellent value, very helpful and thorough, very punctual”

How to book or manage your booking

You can only book pest control services online.

Booking for someone else

You can use your own My Account and then put their details in when asked for the treatment address. You’ll then be sent a confirmation you can share with the person.

Reschedule your appointment

If you need to change the time or date of your appointment, you can do that online up until two days before the appointment time. 

Should you need to reschedule less than two days before your appointment, you'll find the details on your confirmation email.

Cancel your appointment

To cancel your appointment, you can do that online. See your confirmation email for details of our refund process.

If you have lost the details of your appointment

Information about your appointment should be on the confirmation email you receive.

If you’ve lost this information, please email us with as much detail about your request: when you made the booking, what name and address, booking reference number.

Email: pestcontrol@walthamforest.gov.uk

Telephone: 0208 496 5525

On the day of your appointment

Appointments are from 8am to 12pm or 12pm to 3pm.

Someone needs to be in when we arrive as we can’t enter your premises unaccompanied.

Pest control costs

You can book an appointment and make your payment using the online booking form 

All major credit/ debit cards are accepted.

Types of pest Standard charge Concession charge
Bed bugs (two visits) (includes one room with a maximum of three beds) £185 £166
Bed bugs - additional rooms (max three beds each, two visits) £16.50  each £16.50 each
Carpet beetles (one infested room, two visits) £115 No reduced fee
Carpet beetles - additional rooms (two visits) £16.50 each £16.50 each
Cockroaches (two visits) £150 £135
Common clothes moths (one infested room, two visits) £115 No charge
Common clothes moths - additional rooms (two visits) £16.50 each No charge
Fleas (two visits) £140 £126
Garden ants (two visits) £115 No charge
Mice (three visits including bait removal) £150 £135
Pharaoh Ants (three visits) £145 £130
Rats (three visits including bait removal) £150 £135
Wasps (one nest) £90 No charge
Extra nest £45 No charge

Eligibility for concession charges

You could be eligible for concessionary rates if you’re a:

  • resident receiving council tax support or housing benefit
  • landlord with a valid private rented property licence (PRPL)

You’ll need to provide proof of your eligibility when you book and pay for our pest control service, for example license number for landlords.

Find out what types of pests you have

If you don’t know what type of pest is causing the problem, you can look at the fact sheets below, or you can use the online pest identification service.

How the pest identification service works

  • find it on the online booking form.
  • explore useful help and factsheets about pests
  • if you need further help you can enter in details of your pest and upload photos
  • you’ll then get an email within three working days with an assessment and recommended action
Pest Preparing your property before treatment Fact sheet
Bed bugs Bed bugs treatment  Bed bug 
Cockroaches Cockroaches treatment  Cockroach 
Fleas Fleas treatment  Fleas 
Mice Mice treatment  Rat  
Pharaoh ants   Pharaoh ant 

Other common pests

Pest types Fact sheets
Ants Garden ant 
Bees and wasps

Bumble bees 

Mortar bees 

Wasps 
Beetles

Carpet beetles 

Cigarette beetle and drugstore beetle 

Flour beetle 

Larder beetle 
Birds Feral pigeon 
Flies Fruit flies 
Food pests

Psocids 

Rice weevil 

Yellow mealworm 
Garden pests

Foxes 

Gray squirrel 

Harlequin ladybirds 

House pests

 

Silverfish 

Wharf borer

Woodlice 
Moths

Clothes moth 

Indian meal moth 

Safety around humans and pets

The chemicals we use are safe, as long as you follow instructions and advice.

You must keep pets and children away from the poisons and or insecticides we used. We never lay poison if the risk is too high.

Landlords and businesses

If you’re a business (including landlords) use this online booking form to make a booking or to request a free site survey and quotation.  

If you’re a landlord you could be eligible for the concession charge for standard properties (see Pest control costs)

Services you can get

  • a one-off treatment service to deal with a specific pest problem

Or you can

  • get your premises assessed by us, and agree a regular treatment plan to keep your property free of pests

Contact us for more information about our commercial pest control services

Email: pestcontrol@walthamforest.gov.uk

Telephone: 020 8496 5525