Community Trigger

A Community Trigger gives victims of anti-social behaviour (ASB) the right to request a review of their case. It brings different agencies together to take a joined up approach to find a solution.

It cannot be used to report general acts of crime, including hate crime.

You can use the Community Trigger if you've complained on three or more occasions about separate incidents and consider no action has been taken. This includes complaints to us, the police and/or a registered housing provider (social landlord).

You must report the ASB within one month of the alleged behaviour and apply to use the trigger within six months of reporting it. 

If you decide to activate the Community Trigger you'll need to provide:

• dates of each time you’ve complained
• details of where you complained (name, organisation, and/or incident reference number)
• information about the anti-social behaviour

Once you've activated the Community Trigger, managers from the policy, council, and Waltham Forest Housing will decide if the threshold has been met. This will take 10 working days.

If the threshold is met, these agencies will review your case. 

They'll look at how the partnership has responded to:

• sharing information
• reviewing actions already taken
• if necessary make recommendations on how to resolve the problem

This review will happen within 28 days of the decision being made.

Each victim can appeal the panel's decisions (regarding whether or not the threshold has been met – or with the decision made at the review stage). For Waltham Forest, appeals will be considered by the Chair of ASBRAC (Police Chief Inspector), Head of Community Safety (LBWF) and Head of Neighbourhood Services (Waltham Forest Housing). We will hear appeals within 15 working days of the appeal being received.

Victims are represented throughout the process by the ASB Victims Champion.