Last updated: 5 December 2024

Next review: 5 December 2025

Our Housing Service is looking for skilled housing professionals to join our diverse and energetic teams.

Are you looking for a career in the Housing sector?

The Housing Options and Support service at Waltham Forest supports residents with various housing and related support needs. It is a busy service with approximately 3,000 households approaching for assistance each year.  

At Waltham Forest, we believe in innovation, collaboration, and growth. We offer a vibrant work environment where your skills and passions can thrive.  

We are one of the Mayor of London’s Good Work Standard employers committed to creating a healthy, fair, and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression, diversity, and recruitment. A great example of this commitment recently saw several homes made available to people who live or work in the borough at discounted market rents. In addition to this, some of our roles are eligible for our market supplement/retention bonus.

Who we are looking for

To work in this service, you will need to demonstrate empathy and compassion to households at risk of homelessness. You will enjoy giving holistic advice to resolve customers’ housing situations and make decisions based on the information presented to you. This area of work is challenging but can also be very rewarding; you will have an opportunity to make a genuine impact on the lives of our residents.   

What professional development and career progression opportunities are there?

We can promise that you will be part of a forward-thinking service which values creativity and new ideas. We are also a service which provides continuous learning opportunities and career development programmes. We have an inclusive environment and you’ll be joining a diverse team that celebrates and respects differences.  

What type of roles are available?

We're growing our Housing Options and Support Service with more openings coming shortly. Please bookmark this page and check back at regular intervals for the latest opportunities. We'll have five Manager roles, nine Assessment Officer roles and one Review Officer role available. 

Interested in working for us? Check out the Housing roles below. 

Housing Options Operations Manager

Salary: PO7 (£55,620-£58,692) 

Job role: Apply for the job  
 

Housing Senior Practitioner

Salary: PO2 (£41,442 - £44,331) 

Job role: Apply for the job  
 

What's it like to work at Waltham Forest?

Interested in working for us? Hear from our Housing staff on why they think Waltham Forest is a great place to work.

Gbemi Tinubu-Pratt, Operations Manager

Daron Christie, Interim Assessment and Prevention Manager

Need help with your application?

Applying for a job could mean lots of different things, including completing an application form or writing a supporting statement. Use the button below to learn more about each of these, view templates and examples and how to avoid making common mistakes. 

What are we looking for in your supporting statement?

The purpose of a supporting statement is to showcase your relevant skills and experience against the job requirements. The statement is your opportunity to give examples of how you fit the requirements of the role. When writing a personal statement, it is important that you:  

  • Read the role profile so you are clear about the job requirements.  
  • Outline the skills and experience that you have that are relevant to the job and use examples to demonstrate this. Wherever possible, include specific facts and figures that demonstrate the tangible results of your work. 
  • Keep to the word limit. If your statement is too brief it may not provide the required depth of detail and evidence to be assessed fully. 
  • Proofread your statement before submitting to make sure it’s clear, easy to read and relevant.  

Demonstrating evidence of behaviours

For some jobs, you will be asked to consider the specific behaviours that are important for the job (these will be detailed in the job advert). Behaviours can be assessed in several ways and at various stages of the recruitment process.  At the application stage, you may be asked to give examples of how you have demonstrated a particular behaviour. This might be at work or somewhere else such as work experience, volunteering or in connection with a hobby. 

Think about everything you have done and achieved which relates to the specific behaviours you are being asked for. The more recent your examples the better, but you don’t have to make all examples work-related. Think of examples that:  

  • Clearly demonstrate the behaviour and the details that underpin it. 
  • Will allow you to explain in some detail what you personally did. 
  • Had positive results, although less successful examples can be used if you can demonstrate the lessons learned and how errors would be avoided in future. 

We recommend using the STAR model as a guide for responses to behaviour, experience and technical questions. 

Need some interview advice?

We know interviews can be a scary prospect, but help is at hand, see the links below for videos, fact sheets and blogs. 

Why Waltham Forest?

Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work. We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents. 

London Borough of Waltham Forest is one of the Mayor of London’s Good Work Standard employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.