What is the Housing Resident Portal

General 

You’ll need the following details to create an account for the resident portal:

• your full name
• date of birth
• payment reference number*
• email address linked to your NEC housing account or mobile number  

*Your payment reference can be found in the top right-hand corner of your annual rent letter or on your quarterly rent statement; it is either six or eight digits long.   

You then need to follow these steps to access the resident portal:     

1. Select “Create an account” 

2. Enter your name, date of birth, and payment reference number. 

3. Enter your email address and password. 

4. You will receive a verification code to your email address or mobile - check your email or mobile device for the verification code and enter it. 

5. Choose your privacy settings and multi-factor authentication settings.  

6. Enter your second verification code.   

7. Confirm your trusted device. You only need to do this once. 

8. Set your account contact preferences.   

9. Your account is now complete. 

You will be able to access the portal through any digital device, however it's designed to automatically to look its best, when using a PC, tablet or phone. 

The portal will include our landlord functions, and we are adding features in stages:

• Phase 1: Repairs and contacts: this phase was launched in the summer of 2025 and allows council tenants to book a repair, view their tenancy and personal details plus household members’ information. Council tenants are also able to submit requests to add or remove a household member and give notice to quit.
• Phase 2: Rents and payments: this phase was introduced in November 2025 and allows council tenants to pay their rent, view account balances, view and print statements. 

In 2026 we will be adding the following:

• Access to the resident portal for leaseholders and residents living in temporary accommodation
• A new app
• Self-service forms 

In addition to these Frequently Asked Questions, several “How To” videos are available via the council’s website. 

Alternatively, please call the Customer Resolution Centre on 0208 496 3000.