Report a repair in the resident portal

Repairs you can log on the portal

You can now:

log repair requests with Morgan Sindall Property Services (MSPS), Aston Group or your Tenant Management Organisation (TMO).
for MSPS repairs, you can select an appointment time that suits you.
view and track the progress of your repair online, and outside normal working office hours.

Repairs
Can I request repairs through the portal?	Yes, for most repairs. For emergency repairs - you need to call the number provided.
Can I choose a date and time for the repair?	Usually yes, but if we are not able to offer you an appointment through the portal, we will tell you and a member of staff will contact you to arrange a date and time. Your repair will still be logged.
Can I see previous repairs carried out on my home?	Yes, but only from the time the portal went live.
Can I change or cancel a repair?	Yes. But you cannot update or cancel the repair if it’s scheduled for the next day.
I can’t find a repair on the portal?	Have you checked the Tenant repairs - permission and responsibilities website page.
I live in a TMO home. Can I request a repair through the portal?	Yes. You can request a repair on the portal, but you won’t be able to book an appointment slot. Your TMO will contact you to arrange the appointment.
I live in Temporary Accommodation. Can I request a repair through the portal?	If you live in Temporary Accommodation, you are currently unable to create an account for the portal; if you need to report a repair for your property, please contact your landlord directly.