Create your account in the Resident Portal

You’ll need the following details to create an account for the resident portal:

• your full name
• date of birth
• payment reference number*
• email address linked to your NEC housing account or mobile number  

*Your payment reference can be found in the top right-hand corner of your annual rent letter or on your quarterly rent statement; it is either six or eight digits long.  

1. Select “Create an account” 

2. Enter your name, date of birth, and payment reference number. 

3. Enter your email address and password. 

4. You will receive a verification code to your email address or mobile - check your email or mobile device for the verification code and enter it. 

5. Choose your privacy settings and multi-factor authentication settings.  

6. Enter your second verification code.   

7. Confirm your trusted device. You only need to do this once. 

8. Set your account contact preferences.   

9. Your account is now complete. 

You will be able to access the portal through any digital device; however, it's designed to automatically to look its best when using a PC, tablet or phone.