Last updated: 2 December 2025
Next review: 2 December 2026
What details can you check in the portal?
You can now:
- See and update contact details and household information.
Frequency asked questions
Tenancy details | |
| Can I update my contact details? | Yes. You can view and update the contact details we hold for you, including email address and telephone number. |
| Can I see my tenancy details? | Yes. You can view your tenancy reference number, tenure type, start date, address and household members. |
| Can I see details of all the people listed on my tenancy? | Yes. Go to 'My Household' to view current members of your household linked to this tenancy. |
| Can I add or remove household members from my tenancy? | Yes. Go to 'My Household’ and submit a request. Your request will be forwarded to the tenancy team to update this information for you. |
| Can I give notice to end my tenancy? | Yes. Go my 'My Household' and scroll down to 'Give Notice' and complete the Notice to Quit form. Once submitted the tenancy team will start this process and will be in touch. |
| What should I do if I notice incorrect details on my tenancy? | Go to the 'Get in touch' section and submit a tenancy enquiry. Please let us know what information is incorrect and the tenancy team will investigate this. It may take up to 10 days for this to get actioned. |