Housing policies and guidance

Accommodation allocation policies for homeless households

The Allocations Policy ensures that housing in the Borough is allocated to those in greatest need.

Affordable rents

Guidance setting a maximum levels of rent charged on affordable rented homes.

Anti-social behaviour policy

We are committed to supporting residents experiencing antisocial behaviour (ASB). We take all ASB reports very seriously.

Asbestos Safety Policy

Our commitment to protecting homes and communities through robust asbestos safety standards.

Complaints Handling Policy

Read our complaints handling policy to find out how we put things right and make sure the same mistakes do not happen again.

Damp and mould policy

Damp and mould policy for Waltham Forest residents.

Domestic abuse policy

The council is committed to protecting victims of domestic abuse live in the borough without fear of harm, intimidation or abuse.

Electrical safety policy

The electrical safety policy forms part of our wider commitment to driving a health and safety culture amongst staff and contractors.

Fire Safety Policy

Keeping you safe with clear guidance and robust measures to prevent fire risks in your home.

Gas and heating safety policy

The Gas and heating safety policy ensures our Housing Senior Leadership Team (HSLT), employees, partners and residents are clear about our legal and regulatory gas and heating safety obligations.

Housing for young people

Housing options for young people in Waltham Forest.

Housing repair and maintenance policy

Repair and maintenance policy for council tenants, leaseholders and shared owners.

Housing resident involvement expenses and incentives policy

Learn how we support residents to take part in housing involvement activities.

Housing vulnerability policy

The Council's committed to improving its approach based on ongoing consultation with the residents.

Lift safety policy

The Lift safety policy ensures our Housing Senior Leadership Team (HSLT), employees, partners and residents are clear about our legal and regulatory lift safety obligations.

Mandatory occurrence reporting policy

This policy explains what we do if something serious goes wrong in a high-rise building we manage.

Social housing allocations

The Council’s scheme for determining the priority of applicants and the procedure to be followed when it allocates social housing.

Tenancy policy

Housing tenancy strategy, policy and tenancy agreement.

Waltham Forest Local Plan

The Waltham Forest Local Plan provides the planning policy framework for considering planning applications.

Water hygiene policy

The water hygiene policy ensures that our employees, partners and residents are clear on our legal and regulatory water hygiene obligations.