Help if you are being evicted or serviced notice

As a tenant, you have legal rights, and your landlord must follow the correct steps if they would like to you to leave. 

You may have been asked to leave because you have not kept up with your rent payments. If this is the case, your landlord may let you stay if you set up a payment plan. It is much better to resolve an issue like this. It could affect your ability to find a home in the future if you have a history of rent arrears. 

If you ask us for homeless help, it may limit the duty, we owe you if you’re struggling because of rent arrears. This means we may not have a duty to rehouse you. 

If you cannot resolve the issues with your landlord, you must look at your housing options immediately. Your landlord must give you a reasonable notice period. They cannot force you to leave without going to court. However, it can take time to find somewhere else to live. 

If you're going to become homeless, find out what help we may be able to provide.  

Our team is here to help you as early as possible. Both before and after the landlord or agent issues you with notice that they intend to or are evicting. You’ll receive honest, supportive advice for your situation. 

We can help with: 

• support, advice and guidance when you think you may lose your home 
• a dedicated worker to understand the issues and advise on the next steps 
• talking to your landlord or agent on your behalf 
• information about any benefits and loans you may be eligible for and help to apply for them 
• guidance and referral to other organisations that may be able to help 
• signposting to other housing options 

If you are a professional making a referral, you can do this by using the Duty to Refer.