Covid-19
It’s never too late – get your first, second or booster dose of the Covid-19 vaccine at local walk-in clinics.
Your gas appliances need to be serviced once a year to ensure you’re safe.
Unchecked gas appliances have a higher risk of carbon monoxide leaks. Carbon monoxide can kill you, and you won’t smell it or hear it.
Annual safety checks are a legal requirement, and you must give us access to do this.
If you don’t, we'll get a warrant from court to enter your property, and may charge you for this.
We’ll write to you, 28 days (and again seven days) before your inspection to arrange an appointment.
Then you just need to give a Gas Safe certified engineer access to your house for 45 minutes.
If you can’t be in at the arranged time, tell us as soon as possible on 0203 3058 0531/ 020 3051 3653 to set another date.
If you haven't been contacted you about gas servicing in the past 12 months, call us immediately on 0203 3058 0531/ 020 3051 3653 today to arrange one.
Do not call us – instead contact National Gas emergency service on 0800 111 999 (24 hours a day)
Contact
Phone: 020 8017 8358 if you live in the north of the borough or 020 8017 2281 if you live in the south.
Email: WFHRepairs@astongroupuk.com
You may think you have a damp problem at home. However often the issue is excess condensation.
Boiling your kettle, bathing, cooking... even breathing can add lots of moist air to your home. If this air can’t escape, it will cause you problems.
Condensation can get onto your walls, furniture and clothes - causing mould which can seriously damage your health.
As a tenant, you’re responsible for controlling the moisture in your house. It’s really easy for you to do by simply letting the air out.
We are responsible for decorative damage caused by structural issues, like guttering or plumbing leaks. If property is damaged, you may be asked to claim on your household insurance. Otherwise, you are responsible for managing the moisture in your house.
If all the above condensation fixes have failed, get in touch and we'll arrange a surveyor to visit your property.
Phone 0208 496 4197
Important: We may charge you if you’re found to be responsible for the issue.
Left undisturbed, asbestos is harmless. However, when it’s disturbed by damage, drilling, sawing or moving, the airborne particles can cause you serious health problems.
If you’re planning work at home that may disturb asbestos - for example; repairs, alterations, decorations - you should contact us first.
When you contact us, we’ll be able to check our records to see if there’s a chance asbestos might be disturbed.
Remember – you need our written permission before carrying out any alterations or improvements.
Asbestos thought to be threat to your health has already been removed from your home by the council. But if you would like to see the records of asbestos in your home, please feel free to contact us.
Email buildingservices@walthamforest.gov.uk
Phone 0208 496 4096.