Upcoming payment system downtime (12 April)
All online and telephone payments will be unavailable from 10am to 1pm on Sunday 12 April 2026 due to scheduled maintenance. Parking payments are not affected by this downtime.
Thank you for your patience.
Last updated: 7 April 2026
Next review: 28 January 2027
Papyrus can support children, young people and their loved ones during a mental health crisis.
You can access the Papyrus Hopeline247 online or by calling 0800 068 41 41. The Hopeline is available 24/7 365 days a week:
Navigating the journey through pregnancy and early parenthood can be a time of mixed emotions and unique challenges, but you are not alone. Whether you're experiencing difficulties in bonding, facing emotional wellbeing challenges, or simply need guidance in your new parenting role, you can find support and guidance dedicated to help you during these important first months. You can learn all about the support for pregnant people and new parents on our Emotional and wellbeing support webpage.
Parenting can be tough at the best of times. Parent and carer support programmes are a chance to share ideas and concerns about being a parent, build positive relationships, meet other parents, reduce parenting stress and increase knowledge and understanding of children’s development and needs. Check out the Parent and carer support webpage to find the latest timetable of activities and learn about all our support programmes.
Best Start Family Hubs are based in the heart of neighbourhoods and open 5 days a week, providing support for parents and carers and young people of all ages. You can meet and talk to other parents, attend parenting, wellbeing and play sessions, and access information and services for all adults.
If you're worried about your child's wellbeing, with friends, at school, or at home, there are organisations that can help.
The Child and Adolescent Mental Health Service (CAMHS) is Waltham Forest's specialist mental health team which supports children, young people, and their families. They help children and young people under 18 who are experiencing emotional, behavioural, or mental health difficulties. They also offer a counselling and psychotherapy service called You and Me Counselling that works with children, young people, adults and their families. Further mental health resources and support is available on our Social, emotional and mental wellbeing pages as part of our Local Offer.