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Covid-19 financial assistance for residents

Advice and information on accessing financial assistance if you are specifically affected by Covid-19

Household Support Fund

The government recently announced that a new household support fund (HSF) grant will be made available, via the Council, to support families most in need this winter. Assistance will be particularly targeted towards families with children.

The fund will be used to provide support to households in the most need of help with food, energy, and water bills and essential costs such as boiler repairs and warm clothing linked to those areas.

It can also be used to assist with housing costs in exceptional cases of genuine emergency where the existing housing support schemes are unable to provide assistance.

The scheme has only been announced very recently and will run until 31 March 2022. The Council is working very hard with its partners to design and deliver an appropriate scheme and we will make further announcements when our scheme is ready to go live. Part of the fund has been used to increase the amount of money available to the Local Welfare Assistance scheme.  You can make a claim by completing our Local Welfare Assistance application form.

Who else can provide support?

The following organisations can help you with a wide of topics including money and benefit advice.

Citizens Advice Bureau

Phone: 0808 278 7838

Advice on benefits, work, debt and money, housing, law and courts, family, health and immigration support

Money Helper

Free and impartial help on money, benefits, and pensions.

Age UK Waltham Forest

Phone: 020 8558 3404

Help for people aged 50+ with benefit applications such as Pension Credit, Carers Allowance, Attendance Allowance, Personal Independence Payment, Dial-a-Ride/Taxi Card applications, appeals, housing issues, alleviation of debt/fuel poverty or minimisation of risk of abuse.


Free help and advice to support family members over the age of 18 through telephone calls, email, web chat and text message. You can contact FamilyLine by the following ways: