Warm homes local grant privacy notice

In September 2024, Central Government announced the Warm Homes: Local Grant to fund tackle fuel poverty by supporting local authorities’ delivery of energy performance and low carbon heating upgrades to low-income homes in England. 

The Climate Emergency team at London Borough of Waltham Forest Council are working with Hestia Heath and Homes Ltd Trading as Domna to carry out a pilot project to undertake outreach to owner occupied and private rental properties in the Borough. The aim is to deliver transformative energy upgrades to residents in low-income areas, targeting households burdened by high energy bills and striving to make a tangible impact in alleviating fuel poverty across the borough.

Domna uses technology to make retrofits more accessible and make it easier to identify properties that need measures to improve residents' home energy efficiency. 

Download their privacy notice. 

Retrofit installations under the Warm Homes Local Grant will be delivered on behalf of the Council by Service Store, a limited company set up by the Council to help provide much-needed services for Waltham Forest residents and businesses. 

Who to contact

If you have questions regarding the Council’s utilisation of this service or our privacy practices, you can contact us by emailing climate.action@walthamforest.gov.uk 

Contact us by post

Please write to:

The Climate Emergency Team
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

We will process the following personal data:

• name of residents, landlords and tenants
• address of residents, landlords and tenants
• email addresses of residents, landlords and tenants
• telephone numbers of residents, landlords and tenants

The purpose for which we are processing your personal data is to support the delivery and administration of the Warm Homes: Local Grant pilot scheme. 

We will only ask for personal information that is appropriate and proportionate to enable us to deliver our services effectively.

The legal basis for sharing your data is for the delivery of public tasks as set out in UK GDPR Article 6 (1)(e). Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Such as mitigating fraud or error in connection with past, current and future energy efficiency and low carbon heat grant funding schemes. 

Please also see this notice, which sets out how the government will use your personal data for the detection and prevention of fraud and error. 

Your personal data will be shared with:

• Hestia Heath and Homes Ltd Trading as Domna
• The Greater London Authority (GLA)
• The Council’s delivery partner, Service Store
• Partner organisations contracted by Service Store to undertake the work 

We will retain the contract monitoring data for the duration of the contract plus six years.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes, you can contact him by email at data.protectionofficer@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)