Warm homes local grant privacy notice

In September 2024, Central Government announced the Warm Homes: Local Grant to fund tackle fuel poverty by supporting local authorities’ delivery of energy performance and low carbon heating upgrades to low-income homes in England. 

As part of a consortium led by the Greater London Authority (GLA), Waltham Forest has been allocated funding under the Warm Homes: Local Grant scheme. This funding will support energy efficiency improvements for low-income residents living in privately owned and privately rented homes. The grant will boost efforts to decarbonise homes in the borough and reduce energy bills, to make a real difference to residents. 

Retrofit installations under the Warm Homes Local Grant will be delivered on behalf of the Council by Kanopiworks, the retrofit arm of the Council’s own limited company, Service Store. 

The Climate Emergency team at the London Borough of Waltham Forest Council are working with HEET (Home Energy Efficiency Training Ltd) to support residents who require help with their application and overall retrofit journey. Download their privacy notice here.

The Climate Emergency team is also working with Hestia Heath and Homes Ltd, Trading as Domna to carry out a pilot project to undertake outreach to owner-occupied and private rental properties in the Borough. The aim is to deliver transformative energy upgrades to residents in low-income areas, targeting households burdened by high energy bills and striving to make a tangible impact in alleviating fuel poverty across the borough. Domna uses technology to make retrofits more accessible and make it easier to identify properties that need measures to improve residents' home energy efficiency. 

Download their privacy notice. 

You can apply for this funding by completing Domna’s application form or by filling in our application form for Warm Homes: Local Grant, which will be shared with you directly after filling in the government application form. 

Who to contact

If you have questions regarding the Council’s utilisation of this service or our privacy practices, you can contact us by emailing climate.action@walthamforest.gov.uk 

Contact us by post

Please write to:

The Climate Emergency Team
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF

We will process the following personal data:

• names of residents, landlords, and tenants
• address of residents, landlords, and tenants
• email addresses of residents, landlords, and tenants
• telephone numbers of residents, landlords, and tenants
• income information of residents, landlords, and tenants
• benefits information of residents, landlords, and tenants
• age, health, and disability information of residents, landlords, and tenants

The purpose for which we are processing your personal data is to support the delivery and administration of the Warm Homes: Local Grant pilot scheme. 

The Council will use property addresses provided in Warm Homes Local Grant applications to verify whether the property is appropriately licensed under the Council’s property licensing schemes, as required by the Housing Act 2004. This check is carried out under the Council’s statutory public task to uphold housing standards and does not affect eligibility for the Warm Homes Local Grant. No licensing-check results will be shared with external partners.

We will only ask for personal information that is appropriate and proportionate to enable us to deliver our services effectively.

The legal basis for sharing your data is for the delivery of public tasks as set out in UK GDPR Article 6 (1)(e). Processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller. Such as mitigating fraud or error in connection with past, current and future energy efficiency and low carbon heat grant funding schemes. 

Please also see this notice, which sets out how the government will use your personal data for the detection and prevention of fraud and error. 

An additional lawful basis for processing your data is consent, which is gained by either filling in Domna’s application form or by filling in our application form for Warm Homes: Local Grant. By filling this in, you are giving your consent to being contacted to support your application. 

The processing of landlord licenses is lawful under the Housing Act 2004, particularly Section 85(4) and Section 95. Respectively. These require the Council to take all reasonable steps to ensure that all applicable PRS properties have a licence and make it an offence for a person to manage or control a PRS property which should be licensed but is not licensed.

Your personal data will be shared securely via email with the following:

• The Greater London Authority (GLA)
• The Council’s delivery partner, Kanopiworks (Service Store)
• HEET (Home Energy Efficiency Training Ltd)
• Hestia Heath and Homes Ltd Trading as Domna
• Partner organisations contracted by Service Store to undertake the work 

Your personal data will be kept by us for a period of up to 8 years as defined by government requirements.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him by email at data.protectionofficer@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)