Last updated: 30 June 2025
Next review: 30 June 2026
Who we are and what we do
The Stronger Communities directorate seeks to improve lives of residents as part of Mission Waltham Forest goals. We have partnered with SIGNAL to make available a self-assessment strength-based questionnaire for residents to participate in.
The initial pilot will focus on three areas:
- Residents who have been involved in Family Group Conferencing (FGC) for adults
- Residents who are attached to the Connect to Work employment programme
- Residents who approach our Family Engagement Advisers for support
If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:
Contact us by email:
familyhubs@walthamforest.gov.uk
connect.to.work@walthamforest.gov.uk
Contact us by post
Please write to:
Waltham Forest Council
Waltham Forest Town Hall
Forest Road
Walthamstow E17 4JF
Please note that face-to-face meetings are by appointment only and can be arranged with the service.
Information we hold about you
- full name
- address
- postcode
- date of birth
- National Insurance Number
- email address
- any long-term health conditions
- if you are an unpaid carer
- if you are an Army veteran
- education status
- income status
- other family household members
- demographic data (Ethnicity, Sex)
Why we need your information and how we use it
We are looking to:
- Seek the residents' view of where they feel they are today against indicators spanning six dimensions: Income and Employment, Education and Culture, Health and Environment, Housing and Infrastructure, Organisation and Participation, and Interiority and Motivation.
- Build a Life map to reflect on responses and opens-up dialogue and insight to what matters to the resident and aspirations they have.
- Follow up measures, journey and achievements
- Collect meaningful data (data and narrative become meaningful to the resident, worker and the council)
The Lawful basis for the processing
The lawful basis in the SIGNAL pilots will be consent by the resident.
- Consent: The individual has given clear consent for you to process their personal data for a specific purpose.
The resident can opt out of the SIGNAL project at any time.
Please email :
familyhubs@walthamforest.gov.uk
Who your information will be shared with (if applicable)
Your data will be shared with SIGNAL, who operate the online questionnaires. The data will also be shared with internal staff involved in the project for analysis.
It may be necessary to sometimes share information with other Council services to safeguard adults and children.
How long we will keep your information
Data will be kept for a minimum of 24 months post intervention or cessation of contract between Waltham Forest and SIGNAL. The data will be destroyed thereafter.
Our Data Protection Officer
Our Data Protection Officer is Mark Hynes. You can contact him by email at data.protectionofficer@walthamforest.gov.uk
Protecting your information
Please see the relevant section of the Corporate Privacy Notice.
Your information choice and rights
Please see the relevant section of the Corporate Privacy Notice.
Complaints and contact details
These are included in the relevant section of the Corporate Privacy Notice.
Information Commissioner’s Office
If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)