Servicestore privacy notice

We are committed to maintaining the privacy and security of your personal data. 

This Privacy Policy explains how your information is collected, used, shared, and protected when you interact with our website walthamforestservicestore.co.uk and use our property maintenance services.

We may collect and process the following personal information when you use our website or services:

• Name
• Email address
• Phone number
• Payment information (for processing transactions)
• Device and browser information (such as IP address, browser type, and similar technical details)
• Service enquiry details (including information you provide when you contact us)

Customers can contact us or provide their information through the following methods:

• Email
• Phone

We do not collect or process special categories of personal data (such as health or data relating to children).

We use cookies and Google Analytics to monitor and improve site performance. Visitors are presented with a cookie consent banner where they can manage their choices. For more information, please refer to our separate Cookie Policy.

We use the information we collect for the following purposes:

• To provide, manage, and fulfil our property maintenance services
• To process your payments securely
• To respond to your enquiries and provide customer support
• To improve our website and user experience
• To send marketing communications only if you opt in (you are free to opt out at any time)
• To comply with legal requirements and obligations

We process your personal data based mainly on contractual necessity—we need your information to provide and manage our services. Marketing communications are only sent if you have provided your explicit consent.

We never sell or rent your personal data to third parties. We may share your information with trusted data processors, including:

• IT support providers (for essential technical operations)
• Other necessary service providers directly involved in delivering our services

All such partners are bound by contracts to handle your data securely and solely for the purpose of delivering our services to you.

We do not transfer your personal data outside the United Kingdom.

We take appropriate technical and organizational measures to protect your personal data, including:

• Secure servers and payments systems
• Access controls and regular staff data awareness
• Industry-standard encryption and security monitoring

We retain your personal information only as long as needed to deliver the requested service. Once the service is completed, your personal data is securely deleted or anonymised unless otherwise required by law.

Under UK data protection law, you have the right to:

• Request access to your personal information
• Request correction of inaccurate or incomplete data
• Request deletion of your data (where lawful)
• Object to or restrict certain types of processing
• Withdraw consent to marketing at any time

To exercise these rights, please contact us using the details below.

We may update this policy from time to time. Updates will be posted to this page with a new effective date.

If you have any questions or requests regarding your personal data or this Privacy Policy, please contact us:

• Email: servicedesk@walthamforest.gov.uk
• Phone: 0208 496 5525
• Address: Waltham Forest Town Hall, Forest Road, Walthamstow, United Kingdom, E17 4JF

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him by email at data.protectionofficer@walthamforest.gov.uk

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)