How your information helps us improve services

How we use your information to understand feedback, improve services and make them work better for users.

We may analyse your personal information to improve services and:

  • perform our statutory duties
  • plan services by knowing your needs
  • understand what we can do for you and tell you about other  relevant services and benefits
  • get a better picture of how we’re doing and the services our residents need
  • check how much we spend on services to make sure they offer value for money
  • evaluate and monitor the health of our residents so we can help to improve it