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Household support fund privacy notice

Privacy notice for household support fund delivery by Citizens Advice Waltham Forest.

Last updated: 26 January 2023

Next review: 26 January 2024

Who we are and what we do

This notice relates to data collected under the Household Support Fund operated by the Council and its delivery partner Citizens Advice Waltham Forest.  In autumn 2021, the central government announced support through the Household Support Fund (HSF) to provide support to vulnerable households in most need of support this winter.

The Council has partnered with Citizens Advice Waltham Forest (CAWF) to deliver part of this grant.

If you are a Waltham Forest resident and having trouble with paying for essentials such as food costs and energy bills, you can apply for up to £750 to cover these costs by calling Citizens Advice Waltham Forest's adviceline on 0808 2787 838 (freephone Monday to Friday from 9am to 5pm).

If you have questions regarding the Council’s privacy practices, you can contact us by e-mail or in writing at the address below:

Corporate Strategy and Change team

Waltham Forest Town Hall

Forest Rd


E17 4JF

Email: insight@walthamforest.gov.uk

Information we hold about you

The following will be collected by CAWF and shared with the Council as necessary:

  • Name
  • Date of birth
  • Address
  • Health condition/disability
  • Ethnicity
  • Financial assessment
  • Grant award and reason

Why we need your information and how we use it

The information collected and processed by CAWF is for the purpose of assessing the needs and eligibility of individuals and distributing the grants:

  • To identify the resident supported
  • To monitor demographics of residents supported by the fund/improve services
  • To identify the support required by the resident
  • To understand the reasons why support is required in the borough and improve services

Your data may also be used for reporting and fraud prevention purposes.

Read the Citizens Advice Waltham Forest Privacy Policy

The lawful basis for the processing

CAWF will only ask for personal information that is appropriate and proportionate to enable them to deliver our services effectively. The lawful basis for this process is your consent to do so.

Who your information will be shared with (if applicable)

Your personally identifiable data will only be shared between the CAWF and the Council for the purposes of administering the HSF. 

We will share anonymous aggregated data with the funder (the DWP) for reporting purposes.

We may share your data if we are required to do so by law, for example by court order or to prevent fraud or other crime.

How long we will keep your information

Your personal data will be stored securely by the Council for 1 year.

Your personal data will be stored securely by CAWF for 6 years.

Information obtained from another source

Where relevant, CAWF may obtain information about you from the local registered charity Home Energy Efficiency Training Ltd (“HEET”), a not-for-profit organisation working in the London boroughs of Waltham Forest, Redbridge and Enfield.  HEET help households to save money on fuel bill, stay warm and healthy at home and save energy and cut carbon emissions.

HEET may share household data with CAWF when making a referral. This would include name, address, phone number, email, date of birth and gender.

HEET will always obtain your consent before sharing any information with CAWF.

If you have questions regarding HEET’s data gathering and sharing practices, you can email them at info@theheetproject.org.uk.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him at Data.Protection@walthamforest.gov.uk.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).