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Household support fund, delivered by Citizens Advice Waltham Forest

Privacy notice for household support fund delivery by Citizens Advice Waltham Forest (April to September 2022).

Last updated: 18 August 2022

Next review: 11 August 2023

Who we are and what we do

This notice relates to data collected under the Household Support Fund operated by the Council and its delivery partner Citizens Advice Waltham Forest. The central government announced support through the Household Support Fund (HSF) to provide support to vulnerable households in most need of support.

The Council has partnered with Citizens Advice Waltham Forest (CAWF) to deliver part of the Household Support Fund.

If you are a Waltham Forest resident and having trouble with paying for essentials such as food costs and energy bills, you can apply for support to cover these costs by calling Citizens Advice Waltham Forest's advice line on 0808 2787 838 (freephone Monday to Friday, 9am to 5pm).

If you have questions regarding the Council’s privacy practices, you can contact us by e-mail or in writing at the address below:

Corporate Strategy and Change team

Waltham Forest Town Hall

Forest Road


E17 4JF


Information we hold about you

The following will be collected by CAWF and shared with the Council as necessary:

  • Name
  • Date of birth
  • Address
  • Health condition/disability
  • Ethnicity
  • Financial assessment
  • Grant award and reason

Why we need your information and how we use it

The information collected and processed by CAWF is for the purpose of assessing the needs and eligibility of individuals and distributing the grants:

  • To identify the resident supported
  • To monitor demographics of residents supported by the fund/improve services
  • To identify the support required by the resident
  • To understand the reasons why support is required in the borough and improve services

Your data may also be used for reporting and fraud prevention purposes.

Read the Citizens Advice Waltham Forest Privacy Policy


The lawful basis for the processing

CAWF will only ask for personal information that is appropriate and proportionate to enable them to deliver their services effectively.  The lawful basis for this process is your consent to do so.

Who your information will be shared with (if applicable)

Your personally identifiable data will only be shared between the CAWF and the Council for the purposes of administering the HSF. 

We will share anonymous aggregated data with the funder (the DWP) for reporting purposes.

We may share your data if we are required to do so by law, for example by court order or to prevent fraud or other crime.

How long we will keep your information

Your personal data will be stored securely by the Council for 1 year.

Your personal data will be stored securely by CAWF for 6 years.

Information obtained from another source

Where relevant, CAWF may obtain information about you from local Voluntary Community Sector (VCS) organisations. These organisations will always obtain your consent before sharing any information with CAWF.

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. You can contact him at

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

Please see the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).