Fuel poverty service privacy notice

London Borough of Waltham Forest is working with a provider called HEET to support households struggling to keep their homes warm in Waltham Forest. 

HEET (Home Energy Efficiency Training Ltd) provides a free energy advice and support service to help people keep warm and reduce their energy bills.

Upon providing us with your information, you will be able to access these services, provided that you meet the eligibility criteria for support. 

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:

Where relevant to do so and appropriate we may ask you for the following information in order to process your request:

• name
• email
• home address
• telephone number
• eligibility data, including proof of income or receipt of benefits, including Universal Credit, and proof of age or long-term health condition
• property type and tenure type
• age range
• ethnicity
• information about the physical or mental health of you or your family
• number of adults in the home
• number of under-18s in the home

As well as collecting your information to provide a free energy advice and support service, the provider will also use your information to demonstrate fulfilment of contract requirements outlined in the provider’s contract with the council.

Your data may be used to make a referral for extra support, subject to consent given by you.

The processing of your data is based on legitimate interest, and consent where special category data is shared.

The Council’s legitimate interests include efficient delivery of home energy efficiency services to alleviate fuel poverty; demonstrating delivery to funders; supporting public health and carbon reduction; and coordinating with trusted referral partners to reach vulnerable residents.

The Council sometimes processes special category data such as health information relevant to eligibility or vulnerability. In these cases, explicit consent is obtained from you and you may withdraw consent at any time.

You will be asked by our contractor HEET to sign a data protection and consent form, where you consent to the sharing of your data with us.

If you want a copy of your data, to object to how the provider uses your data, or ask the provider to delete it or restrict how we use it or, please email info@theheetproject.org.uk 

You can view HEET’s Privacy notice or visit their website.

For more details on the Lawful Basis see the ICO guidance 

Your information will be shared between the contractor, HEET, and the Council. 

Anonymised data will be shared with the Council on a quarterly basis for contract performance monitoring.

Your personal data may be shared with specific council officers or teams if you require extra support. Your consent will be obtained first.

Should you wish to withdraw your request for extra support you can contact info@theheetproject.org.uk  or the relevant council team or officer if known.

The Council will retain the contract data for 7 years.