It’s never too late – get your first, second or booster dose of the Covid-19 vaccine at local walk-in clinics.
The Customer Resolution Centre is the first point of contact for council enquiries for voice, email, and webchat across a range of services including:
If you have questions regarding this service or our privacy practices, you can contact us by e-mail at the address below:
Customer Service and Business Support, Resident Services
Where relevant to do so and appropriate we may process the following information about you:
We consider your privacy with great importance and will only use your personal information to:
The lawful basis on which we rely in order to use the information which we collect about you for the purposes set out in this notice will be our Public Task.
It may be necessary for us to share personal data with both internal and external partners.
We may be asked to share a call recording with other council services for them to respond to a complaint.
We are currently running a pilot project to test the use of an automated system to analyse the calls which are provided by a 3rd party. This system is used for call monitoring, quality assurance and training of our staff.
We may retain call recordings for 12 months, unless a longer retention period is required for performance management purposes.
We are obligated to delete recordings in a safe and secure way to maintain and in doing so will ensure compliance with the GDPR regulations.
Our Data Protection Officer is Mark Hynes. You can contact him at Data.Protection@walthamforest.gov.uk.
If we’re unable to resolve your complaint to your satisfaction, you can make a complaint to the Information Commissioner's Office (ICO).