Citizens Advice Waltham Forest (Information Advice and Guidance Service) Privacy Notice

Waltham Forest Council have entered into a contract with the Citizens Advice Waltham Forest (CAWF) for the provision of a welfare benefits information and advice service. All residents of Waltham Forest over the age of 18 will be eligible to receive the service. CAWF will be responsible for demonstrating that Service User outcomes are recorded and monitored from identification (initial contact) to resolution (outcomes achieved). The data will also be used to assess an individual’s eligibility for the service and for signposting on to the appropriate organisation. 

For more information about CAWF and their privacy policy, please refer to the Citizens Advice privacy policy page.

If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing at the address below:

Contact us by email: contract.management@walthamforest.gov.uk

Contact us by post:

Integrated Commissioning Team

Families and Homes Directorate

Willow House, 2nd Floor

869 Forest Road 

Walthamstow E17 4UH

• physical or mental health details
• race or ethnicity
• gender and sexual orientation
• offences (including alleged)
• religious or similar beliefs
• criminal proceedings, results, and sentences

We need your personal data so that we can provide you with council services, and to perform our public duties. 

We will only collect personal data that is necessary for the delivery of this service. This information will be used strictly in accordance with the Data Protection legislation and other statutory obligations which we are bound by.

This information is collected and used where we have statutory obligations to collect, use, or share your information, or where you've consented or agreed to receive a service. The information that we receive from CAWF around performance may be shared with colleagues from the NHS to inform potential joint commissioned activity in the future. 

We’ll always tell you about any other purposes or uses when we collect the information.

The data relating to Special Category, will be collected on a voluntary basis and will only be used for the purpose of monitoring the performance of the service and to ensure that the service is being accessed by all.

The lawful basis for processing your data is consent.

The data will only be shared internally with the relevant individuals within Waltham Forest Council and NHS. The data will not be shared with any organisation outside of Waltham Forest Council, CAWF and the NHS.

We will hold your data for as long it’s needed for the activity or service that we provide to you and to meet our statutory obligations.

If we want to use it for research, statistics, or archiving purposes, we’ll remove any identifiable details first. We always protect your rights and freedoms, and in line with the NHS National patient data Opt-Out.