Last updated: 28 February 2025
Next review: 28 February 2026
Who we are and what we do
Commissioning community-based drug and alcohol services is a statutory requirement of Local Authorities. The Public Health Team (Stronger Communities Directorate) at the London Borough of Waltham Forest are responsible for commissioning these services. The current contract for an integrated all-age substance and alcohol use treatment and recovery service has been in place since July 2019 and has been delivered by Change Grow Live (CGL). CGL will continue to deliver the service until 2030.
CGL are a national charity and one of largest treatment and support providers in the country. Locally they provide a treatment, support and recovery service for Children & Young People and separately for Adults, with a transition service for those people moving between the two. CGL are active prevention partners working to educate, raise awareness and provide interventions that discourage individuals from starting or continuing substance use.
If you have questions regarding this service or our privacy practices, you can contact us by e-mail or in writing:
Contact us by email at CGL.Walthamforest@cgl.org.uk
Contact us by post
Please write to:
Change Grow Live (CGL)
1 Beulah Road, London E17 9LG
Please note that face-to-face meetings are by appointment only and can be arranged with the service.
Information we hold about you
The London Borough of Waltham Forest does not receive personally identifiable information from Change Grow Live (CGL).
Data from CGL is aggregated and anonymised, and received on a quarterly basis for contract and performance monitoring information.
The lawful basis for the processing
- Consent
- Public task
Who your information will be shared with (if applicable)
The London Borough of Waltham Forest Public Health Team request and retain from CGL (the provider) is for the purpose of contract monitoring of the statutory drug and alcohol treatment service. The monitoring information provided to London Borough of Waltham Forest will be aggregated data based on anonymised data.
We do not share personal data with CGL.
How long we will keep your information
Quarterly Monitoring and other data received by the London Borough of Waltham Forest Public Health Team will be retained for the lifetime of the contract.
Our Data Protection Officer
Our Data Protection Officer is Mark Hynes, you contact him by email at data.protectionofficer@walthamforest.gov.uk
Protecting your information
Please see the relevant section of the Corporate Privacy Notice.
Your information choice and rights
Please see the relevant section of the Corporate Privacy Notice.
Complaints and contact details
These are included in the relevant section of the Corporate Privacy Notice.
Information Commissioner’s Office
If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO)