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Early help and children and family centres privacy notice

Privacy notice for early help and children and family centres.

Who we are and what we do

Early Help Service

Our Early Help Service works with other professionals, parents and carers early on when families need more support. The aim is to address problems at the first opportunity. This is the best way to stop them escalating and helps families support their children to reach their full potential.  Our approach is underpinned by an Early Help assessment and a team around the family meeting. We support families with children and young people aged 0 to 19 and up to 25 with a disability.

Children and Family Centres

Children and Family Centres offer a wide range of activities, services and support to families with children under five. This includes:

  • early years education
  • stay and play sessions
  • health services such as baby clinics
  • nutrition and baby massage sessions
  • jobs, career and training information
  • family support and outreach services
  • advice sessions for children with additional needs 
  • childcare

Why we collect your data and how we use it

We process this information in order to comply with legal obligations primarily under the Children Act 1989; Children Act 2004 and 2006; Apprenticeships, Skills, Children and Learning Act 2009;  Children and Social Work Act 2017 and Working Together to Safeguard Children 2018. The latter is statutory guidance on inter-agency working to safeguard and promote the welfare of children in England.

We take your privacy seriously and will only use your personal information to:

  • tell you about our services for you and your child
  • provide services you have requested from us
  • enable us to carry out specific functions we are responsible for
  • process for statistical purposes to inform decisions like funding of Children and Family Centres
  • assess performance and to set targets for us and for Children and Family Centres

We follow the principles of Data Protection legislation, and respect people’s rights to confidentiality and privacy. Personal data that we may gather and process includes:

  • names
  • dates of birth of children and their family
  • addresses
  • postcodes
  • ethnic and religious information
  • health information
  • gender
  • social and financial information. 

Lawful basis for processing personal data

  • Legal obligations
  • Consent
  • Public task

Who your information will be shared with

We share your information with our other council departments and third party/service delivery partners who run services on our behalf. These include Lloyd Park Children’s Charity, NELFT NHS Foundation Trust and HENRY (Health, Exercise, Nutrition in the Really Young). We do this to provide the services we are legally obliged to offer or where we perform our public duties. 

Under Data Protection law, you can ask us for a copy of the information we hold about yourself. This is called a ‘Subject Access Request'

Using your personal information

We may use your personal information and information you supply about other household members* in a number of ways. For example:

  • to promote childcare services
  • promotion and access to support services
  • for statistical analysis
  • to complete regulatory and statutory returns to government departments

* When you provide information about household members we assume it is with their full knowledge and consent unless you tell us otherwise.

Generally, any data we hold will have been supplied by you on registration forms, or when we communicate with you. However, we may also hold information provided by third parties where this is relevant to your family circumstances. Tis includes from social workers and health professionals, doctors, schools and information based on our interactions with you.

We will only ask for personal information that is required to enable us to deliver our services. In accordance with the Children Act 1989; Children Act 2004 and 2006; Apprenticeships, Skills, Children and Learning Act 2009; Children and Social Work Act 2017 and Working Together to Safeguard Children 2018. The latter is statutory guidance on inter-agency working to safeguard and promote the welfare of children in England 

You can refuse to provide your details if you deem a request to be inappropriate. However, this may impact on our ability to provide some services to you.

We are committed to keeping your personal details up to date. Please inform us of any changes so we can ensure they are accurate. To maintain confidentiality of your personal information, we'll ask you security questions to confirm your identity when we talk to you.

We will ask for your consent to share your information in order to receive the Early Service. Engaging with our service(s) is a decision taken freely by you.

How long we keep your information

We will only hold your records while we have a relationship with you and for a set period afterwards up to age 25 years (if your child is disabled). This is so we can meet our legal obligations. It also means we can resolve any follow up issues between us, or if you need information about the services we have provided to you.  

Our Data Protection Officer

Our Data Protection Officer is Mark Hynes. Email: Data.Protection@walthamforest.gov.uk.

Protecting your information

Please see the relevant section of the Corporate Privacy Notice.

Your information choice and rights

Please see the relevant section of the Corporate Privacy Notice.

Complaints and contact details

These are included in the relevant section of the Corporate Privacy Notice.

Information Commissioner’s Office

If we’re unable to resolve your complaint to your satisfaction, you can complain to the Information Commissioner's Office (ICO).