Make a complaint to the Council’s Data Protection Officer

If you are concerned about how your personal data has been processed by the Council or you consider that your data has been breached by the Council, you can make a complaint to the Council’s Data Protection Officer using our complaints form.

We will not usually investigate concerns where there has been an undue delay in bringing the matter to our attention. You should raise your concerns with us within three months of your last meaningful contact with the Council.

If you are not satisfied with the response to your complaint, you may raise the matter with the Information Commissioner’s Office (ICO). The ICO is the UK regulatory body for data protection matters. 

To file a complaint, contact the office helpline on 0303 123 1113. 

Find out more about the Information Commissioner.

You will be provided with information about the escalation process when we respond to your complaint.

If your data complaint contains issues related to service delivery, it will be dealt with under the two stages of the corporate complaints procedure or the statutory social care complaints procedure, depending on the service complained about