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Council Twitter policy

Read about our Twitter usage policy.

Acceptable use

The Council supports Twitter's policy on acceptable usage.

Replying and responding to messages

Our social media accounts are generally monitored during working hours, 9am-5pm Monday to Friday, except on public holidays.

We aim to respond to as many replies, comments and requests as we can during this time.

Our Corporate Communications team, who run the social media accounts will sometimes send your questions off to customer services or other colleagues to find out information for you.

This means that it might sometimes take a while before we can get back to you. We will let you know when we have done this and sometimes we’ll email or direct message you rather than reply through our Twitter feed.

If your query is urgent, serious or involves personal details, please call us on 020 8496 3000.

Inappropriate content

Where possible, we will rely on the measures of protection and intervention which Twitter already has in place (e.g. against illegal, harmful or offensive content), for example by flagging tweets or alerting them to any breaches of the site's terms and conditions.

We reserve the right to block accounts or remove tweets if they post or contain inappropriate content.

Following and retweeting

We frequently follow people who provide information that is pertinent to our work, or those whose information we can pass on for the benefit of local citizens.

Occasionally, we'll also try and lend our support to local and national campaigns.

There will also be times we'll need to follow an account in order to take part in conversations.

Please remember that while me may follow someone, retweet or share their information, it doesn't mean that we endorse them.

We can’t follow all of our followers and reserve the right to not follow accounts.

We try retweet information that we think will be of interest or use to Waltham Forest residents and businesses. However please don't be offended if we don't retweet something you ask us to.