I need to come in to Housing Advice, what do I need to bring? Click to get info
For every member of your household, please bring:
- proof of identity, such as a passport, birth certificate or Home Office documents
- any information related to why you're homeless, such as a notice to quit or notice of eviction from your landlord, or anything else relevant
- proof of your income, such as benefits or payslips
If these situations are relevant to you, or a member of your household:
- if you have a medical condition that affects your housing needs, please bring a doctor's/ hospital letter
- if you can't come in because of a physical disability, please email and we will arrange to come to you
- if you've recently been discharged from the military, please bring your discharge papers
- if you're subject to MAPPA, please bring your risk assessment
- if you've been released from long-term prison sentence, please bring your release papers or any documents relating to conditions of your release
- if you're a care leaver, please bring a letter from your social worker
I'm separating from my partner, will I be homeless? Click to get info
The law is complicated regarding finances and who can remain in the home when a couple splits up. A specialist advisor or solicitor can look into your situation and make sure you don’t give up any rights you have. You can find a solicitor on GOV.UK.
What you need to do depends on whether:
- you’re married
- you're unmarried
- you're in a civil partnership
- what type of tenancy you have, if you rent
- whether you own your home
The Citizen’s Advice website explains what happens to your home when you separate, giving clear advice for each situation.
I'm OK for now, but things are getting worse... Click to get info
If you’re worried that your situation at home might get worse and you could end up having to move out, please don't wait for that to happen.
We work as part of partnership with other east London boroughs on a project called New Leaf. Its aim is to help tenants before they lose their home.
New Leaf can mediate between you and your landlord, to help you keep your tenancy. The sooner you contact New Leaf, the more they can do for you.
To find out more, please contact Baljit Sheemar, Homelessness Prevention and Support Team Leader.
Phone: 07973 968179
How to find accommodation: downloadable self-help guides Click to get info
For further information on how to find a home, please download our guides: