Trading standards: Advice to businesses

The council aims to protect the interests of consumers and traders by ensuring that businesses in the borough comply with trading standards legislation.

Regulators' Code Click to get info

In delivering our statutory functions we will act in accordance with the Regulators’ Code and our own enforcement policy

See our service standards:

Business advice Click to get info

For information on legislation relevant to your business, see business guidance leaflets.

Business legislation Click to get info

Consumer Protection from Unfair Trading Regulations 2008 (CPRs)

The Consumer Protection from Unfair Trading Regulations 2008 (CPRs) originated from European laws, whose aim is to standardise consumer protections laws.

The CPRs cover commercial practices between traders and consumers - 'acts, omissions, course of conduct, representation or commercial communication (including advertising and marketing) by a trader, which is directly connected with the promotion, sale or supply of a product to or from consumers, whether occurring before, during or after a commercial transaction (if any) in relation to a product'. A 'product' is any goods or service and includes rights and obligations.

Business Names – Companies Act 2006

Businesses are still required to give details of their business name and principal place of business on all correspondence, invoices etc. There are additional requirements for the provision of information under the Electronic Commerce (EC Directive) Regulations 2002 and the Consumer Protection (Distant Selling) Regulations 2002

The Unfair Contract Terms Act 1977

This legislation restricts a trader's ability to use contract terms to limit their legal and contractual responsibilities. In consumer contracts, traders cannot limit or exclude their responsibilities for breaches of implied terms when it comes to description, quality and fitness for purpose of goods. Business to consumer contracts are covered by the Consumer Rights Act.  Also, any attempt to mislead the consumer about their rights is an offence under the Consumer Protection from Unfair Trading Regulations 2008.

Unsolicited Goods and Services Act 1971

Under the Unsolicited Goods and Services Act 1971 (as amended), it is an offence to demand payment for goods known to be unsolicited - meaning goods sent to a person without any prior request made by them or on their behalf. Someone who receives goods in these circumstances may retain them as an unconditional gift, and does not have to pay for or return unwanted goods.

All business should be vigilant to the possibility of invoices for both goods and services they have not ordered. Many such demands come from abroad.

Consumer Rights Act 2015

The Consumer Rights Act came into force on 1 October 2015, which meant from that date new consumer rights became law covering:

  • What should happen when goods are faulty
  • What should happen when digital content is faulty
  • How services should match up to what has been agreed, and what should happen when they do not, or when they are not provided with reasonable care and skill
  • Unfair terms in a contract
  • What happens when a business is acting in a way which isn’t competitive
  • Written notice for routine inspections by public enforcers, such as Trading Standards
  • Greater flexibility for public enforcers, such as Trading Standards, to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm.

If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report.  Staff are available to support you if you need it.

Contact Click to get info

If you would like to comment on the service we provide please email environmentalhealth@walthamforest.gov.uk or phone Waltham Forest Direct on 020 8496 3000.