Isolation support grant Click to get info
You might be able to get £500 from the NHS Test and Trace Support Payment scheme if:
- You have been told to self-isolate because of coronavirus (COVID-19) and you will lose income if you cannot work from home
- You are the parent or guardian of a child who has been told to self-isolate and you will lose income because you need to take time off to look after them
Food Click to get info
Accessing supermarkets from home
Tesco and Iceland
The Council can help self-isolating residents to access to access priority delivery slots at Tesco and Iceland in order to shop directly from these supermarkets. For assistance in setting up an online account with Tesco or Iceland, call our Resolution Centre or complete this online form.
After completing the form, one of our Customer Service Agents will get in contact directly to confirm eligibility and create an account on your behalf.
Morrisons (free doorstep delivery)
You can place a food order directly with Morrisons by phoning 0345 611 6111 and selecting option 5. This is a service where payment for food is taken by card once the food is delivered. This means that residents must set up an online account. The delivery is provided free of charge.
If you are trying to shop with Sainsbury’s but are unable to place an order online, call them directly on 0800 917 8557 to access their telephone ordering service.
Age UK Waltham Forest shopping service
In addition to the befriending support they are currently offering, Age UK Waltham Forest are offering a food shopping service for residents aged 60+ who are in isolation and unable to rely on family, trusted friends or neighbours for adequate support.
Call 0208 558 5512 or firstname.lastname@example.org where they will assess your eligibility, help you with your shopping list and order and deliver a maximum of 15 food items to your door. Depending on the level of demand, Age UK will prioritise residents most in need.
Social distancing will be maintained during the delivery process. Money will not be physically exchanged, but Age UK will call you to pay over the phone. If you cannot pay by card over the phone or bank transfer, they will try to make alternative arrangements.
Access a local food bank
If you are unable to pay for food, our Resolution Centre can help to connect you with a local food bank.
- For information on our primary food bank partners, visit our Community Support Services page
Prescriptions and more Click to get info
The NHS Volunteer Responder service connects vulnerable/self-isolating residents with volunteers nearby who can help with shopping as well as friendly ‘check-in’ chats on the phone and prescription collections in instances where local pharmacies are not delivering to your door. To ask for help, call 0808 196 3646.
When you call and make a request, the call centre will check you are eligible and then contact a volunteer in your area who is available to help. There is no need to ‘book’ this in advance, you should make the request on the day you need the help.
Entertainment and exercise Click to get info
Library: access thousands of free magazines, newspapers and audiobooks
Waltham Forest Council offer library services online, meaning that you can access digital library resources from your own home. This includes newspapers, magazines, eBooks and audiobooks.
We are also running a book delivery service during the pandemic.
Eating healthily and affordably
Healthy eating ideas:
- Jamie Oliver daily cook along: Simple recipes using common ingredients
- General healthy eating advice from the NHS
- British Heart Foundation guide to healthy eating
- Tesco budget meals
- Cook with Jack: £15 weekly shopping lists, meal plans and recipes.
Exercise and keeping fit
Exercises for adults:
- NHS gym-free workouts
- NHS exercise guidelines
- NHS strength and flex exercise podcasts
- Online exercise platforms recommended by Sport England
Exercises for children:
- Disney-themed 10 minute shake up games
- Jo Wicks daily 9am PE lessons for children
- Sworkit kid-friendly workouts
- Youth Sports Trust free resources
Keeping your mind active
Things to do
- Virtual Culture programme
- William Morris Gallery
- BBC Gardeners’ World
- Gardening tips from Which?
- The Suntrap Centre at home
- BBC activities for kids
- Quick and easy home projects for kids
- 100 things to do indoors
- Hungry Little Minds
- Musical Activities for All Ages
- Spot the International Space Station
- Quarantine: An online game to help with self-isolation
- Time Out – things to do online
Mental health and wellbeing Click to get info
Help protect yourself and others in your household Click to get info
If you have COVID-19, the information below may help stop the spread to others you live with:
- Wash your hands regularly.
- Spend as little time as possible in shared areas, and avoid using shared living areas when other people are there. Meals can be eaten in your room. Use a face covering when you are in shared indoor areas to reduce the risk of spreading the virus to others.
- Socially distance from others in your household
- Keep indoor areas, especially those that are shared, well ventilated e.g. by opening windows and doors.
- If it is possible, use a bathroom that is for your own use only. If that is not possible, try to use the bathroom last, and make sure the bathroom is cleaned after you use it (using usual cleaning products).
- Use separate household items like towels (including hand towels and tea towels), bedding, toothbrushes, cups and dishes.
- If anyone in the household is clinically extremely vulnerable, support them to reduce the contact with other people in the household (even if other household members do not have symptoms).
- If there are pets in the household, limit contact with them and wash your hands before and after.