Support and advice for carers

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You’re a carer if you regularly look after someone without payment who:

  • is ill
  • is disabled or frail
  • has an addiction or mental health issues
  • cannot manage such things as washing, cooking, eating, cleaning or getting about without your help
  • you provide emotional or other support

The person you care for may be a relative or a friend and they may not even live with you.

Carers FIRST provide services for unpaid carers on behalf of Waltham Forest Council.

It provides a range of emotional and practical support, advice, information and guidance to carers.

Upcoming events for unpaid carers


The Care Act Click to get info

Since 1 April 2015 carers have had the same rights to assessment and support as the people they look after.

To find out if you’re eligible, visit CarersUK for a breakdown of the eligibility criteria.

Carers FIRST, our carers service provider can also give you advice, information and support when you need a helping hand.

For more information, you can read The Care Act 2014.

The Carer's support plan Click to get info

The carer's support plan is a plan of action for the carer, outlining what you can expect to happen after your needs assessment.

Through the assessment process, the needs and outcomes you want to achieve should be identified. The carer's support plan will look at how these outcomes can be achieved, to help you get the most out of your daily life.

Carer personal budgets Click to get info

The Care Act 2014 enables you to have your eligible needs met by the local authority in the form of a carer personal budget

The personal budget is to help you meet your identified needs and look after your own wellbeing, as discussed in your assessment and support planning stages. This could be relaxation courses, a short break, gym membership, studying fees or equipment such as a laptop to stay in touch with friends.

The aim of the carer personal budget is to promote your sense of well-being and to support you to continue in your caring role, whilst achieving the outcomes that are important to you. 

If you are you looking after somebody, Jointly is an app helps keep everyone in the loop.



Developed by Carers UK, Jointly is an innovative mobile and online app designed to support people looking after a loved one. Waltham Forest Council is offering Jointly for free to carers in our area.



To find out more and obtain your free promo code download a copy of the Jointly information leaflet (469KB PDF file) from this page.


Useful links Click to get info

Carers FIRST

Provides welfare and benefits advice, organises regular carers’ groups and social outings, and speaks up for carers’ needs to local health and social care providers.

Young Carers Project

The Care Act and carers

This sets out the rights of carers and how these have changed under The Care Act.