How often are my bins collected? Click to get info
| Bin colour and type | Contents | Collections |
|---|---|---|
| Black wheelie bin | Refuse | Weekly |
| Green wheelie bin | Recycling | Weekly |
| Brown wheelie bin | Food and garden waste | Fortnightly |
| Communal black bin | Refuse | Weekly |
| Communal green bin | Recycling | Weekly |
| Communal grey bin | Food waste | Fortnightly |
I reported a missed bin, but it still hasn't been collected Click to get info
If you’ve already reported a missed bin collection, more than one day ago, and it still hasn't been collected, please report it again. Our system will recognise it's your second report and will mark it as a priority.
Please note, missed bin collections can only be reported and escalated up to 3 days after the scheduled bin collection day.
Reasons why we may not have collected your bin Click to get info
There are several reasons why your bin might not have been collected on the scheduled collection day. We will try to collect it the next day if possible, if collection has been affected by:
- severe weather conditions
- restricted access
- roadworks
- vehicle breakdown
Other reasons for missed collection could be:
- wrong items in the recycling bin - we call this 'contamination'. We’ll usually put a sticker on your bin to let you know this is the reason. Please remove items that shouldn’t be in there - find out what goes in each bin
- extra refuse bags not fitting in black refuse bins - ensure all non-recyclable rubbish is inside the black bin, we don’t collect bags left by the side of the bin
- access to bins blocked (such as vehicles, furniture or building materials in the way) - ensure the collection crew have access to your bins on the scheduled collection day