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Report a missed bin collection

Bins

Alert

We are now in national lockdown. Stay at home, protect the NHS, save lives

Important service update

Brown bin collections will resume from Monday 22 February - please present your bin for collection on its usual day.

 

If your rubbish or recycling bin has not been collected on the day it should be, please report a missed bin collection.

When can I report a missed bin collection?

Type of property When to report a missed collection If it's more than three days later...
Properties with wheelie bins Collections happen between 5am and 10pm on your collection day. Bins are marked collected once emptied. If your bins are marked as empty but our crew has missed them, you can report a missed collection. Please wait for your next collection
Flats with communal bins Collections happen between 5am and 10pm on your collection day. Bins are marked collected once emptied. If your bins are marked as empty but our crew has missed them, you can report a missed collection. Please wait for your next collection

Report a missed bin collection

To use this form, you'll need to log in, or sign up, to My Account. Find out how to set up your My Account.

Check your bin collection day

Your bin collection depends on what type of property you live in:

  • if you live in a household with wheelie bins, or a flat with communal bins - use our online checker

How often are my bins collected? Click to get info

Bin colour and type Contents Collections
Black wheelie bin Refuse Weekly
Green wheelie bin Recycling Weekly
Brown wheelie bin Food and garden waste Fortnightly
Communal black bin Refuse Weekly
Communal green bin Recycling Weekly
Communal grey bin Food waste Fortnightly

I reported a missed bin, but it still hasn't been collected Click to get info

If you’ve already reported a missed bin collection, more than one day ago, and it still hasn't been collected, please report it again. Our system will recognise it's your second report and will mark it as a priority.

Please note, missed bin collections can only be reported and escalated up to 3 days after the scheduled bin collection day. 

Reasons why we may not have collected your bin Click to get info

There are several reasons why your bin might not have been collected on the scheduled collection day. We will try to collect it the next day if possible, if collection has been affected by:

  • severe weather conditions
  • restricted access
  • roadworks
  • vehicle breakdown

Other reasons for missed collection could be:

  • wrong items in the recycling bin - we call this 'contamination'. We’ll usually put a sticker on your bin to let you know this is the reason. Please remove items that shouldn’t be in there - find out what goes in each bin
  • extra refuse bags not fitting in black refuse bins - ensure all non-recyclable rubbish is inside the black bin, we don’t collect bags left by the side of the bin
  • access to bins blocked (such as vehicles, furniture or building materials in the way) -  ensure the collection crew have access to your bins on the scheduled collection day