Providing evidence using our online form Click to get info
You can also use an online form to upload evidence to us.
To upload your evidence to support your claim, or let us know that something has changed, follow these easy steps:
- Take a picture or scan of the document you want to send us, and save it on your computer.
- Complete the online form with your details, and attach the files that you want to send to us.
- Submit the form.
Your details and documents will be securely sent to us.
Please check all pictures and files before you submit them to make sure that all details can be seen clearly.
Image files need to be in any of the following formats:
No single file should be more than 10MB in size.
Providing evidence by post Click to get info
Documents can be sent by post to:
The Benefits Service
PO Box 856
We can’t accept responsibility for documents that are lost in the post.
If you choose to send original documents by post, please allow 2-5 working days for these documents to be returned before making any contact about missing documents.
Providing evidence in person Click to get info
You can call into one of our libraries listed below to provide evidence in person.
If you have had a change in circumstances it is important you submit an online form first. You will then receive a notification outlining any additional information we may need from you as evidence, if any.
We may not need evidence from you, or you may be happy to use our evidence upload form to supply this online, in which case this could save you time queuing to hand in documents to our staff.
If we have already told you what evidence we need and you would like to hand it to us in person, you can go straight to a member of staff.
Leyton, E10 5QH
6 Church Lane
North Chingford Library
Chingford, E4 7EN
Walthamstow, E17 7JN
You can only drop off evidence at the libraries Monday to Friday, 9am-5pm, regardless of a particular library's opening hours.
What happens next?
We will process your request as quickly as we can and within 10 working days wherever possible. Please don’t contact us about your request until 10 working days have passed.
Help with completing online forms Click to get info
If you don't have access to a computer, you can visit a Library Plus branch where you can use a self-service pc to log your request/report. Staff are available to support you if you need it.
Please make a note of the 10-character form reference in case you need to ask us something. You can also use this reference to go back to a partially completed form.
Once you have answered the questions on all of the pages, click ‘Show Errors’ to confirm that the form is complete. Any pages with errors or omissions will be shown. Click on the page number to go to that page where the issue will be highlighted.
You can attach any evidence required by clicking ‘Upload & Attach File’.
If you get stuck, and cannot submit the form, please use the ‘Contact Us’ option to send us a message. If you send us the form reference we will be able to help you more quickly.
Once any errors have been resolved you can securely submit the form by clicking ‘Submit’.
When we have received your form, you will see a confirmation message on your screen. We will send you an email to confirm receipt of your application.